United States Postal Service

2.7
170 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 7712 Granby St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7712 Granby St, Norfolk, VA
23505, United States

Hours

Reviews

2.7
170 reviews
5 stars
54
4 stars
17
3 stars
7
2 stars
8
1 star
84

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff varies widely; some customers report excellent service and friendly staff, while others describe rude and unhelpful interactions.

Wait Times

Many customers express frustration with long wait times and understaffing, leading to inefficient service.

Delivery Issues

Numerous complaints about lost or misdelivered mail, with some customers suspecting theft or mishandling of packages.

Facility Conditions

The post office is described as needing repairs and updates, with some customers noting cleanliness issues.

Operational Hours

Customers frequently mention that the post office does not open on time and has inconsistent hours.
  • AG
    Alexis Gual
    Oct 21, 2025
    1.0
    Mal servicio, se tardan mucho, y no hacen servicios de pasaporte cuando claramente tienen un letrero bastante grande que si lo hace. Muy groseros!
  • TG
    Tony Graves
    Sep 12, 2025
    1.0
    All I have to say is be in the office on time because my package is supposed to to been here by now because it got shipped early so why am I waiting and extra day
  • MM
    Mimi Mischka
    Aug 8, 2025
    5.0
    I answer the post office and there were three ladies behind the counter. All I saw was friendly smiles as I approached the counter. The ladies were absolutely professional and had very uplifting demeanors. I needed a money order in a book of stamps, how many young lady that was helping me offered different styles of stamps. I can't think of another time visiting the post office was actually fun! Please visit the Granby post office. Hopefully your experience will be as good as mine was.
  • MA
    Mark Adams
    Aug 7, 2025
    2.0
    Long wait , no chairs
  • NB
    Nguyễn Bảo
    Jul 21, 2025
    1.0
    Place is horrible

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.