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Visit your local Post Office™ at 417 W 20th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Warning. Closed 1-2pm for lunch.
Hand made sign, maybe just for Holiday season.
Milan station today shifted to 2-3 lunch. All USPS is understaffed.
MM
melissa00157
Nov 28, 2025
1.0
Made an appointment to get passports and made time to be there, only to find out that this office doesn't do passports anymore. Now we have to find the time to take off work again. Someone needs to update the site.
EA
Eric Alton
Sep 29, 2025
1.0
Shut this location down.
UU
ukiy0x
Sep 25, 2025
5.0
des at the front counter was hands-down the best usps worker i have ever met! they were incredibly helpful and not condescending like most workers tend to be. helped me find the mailer i needed and walked me through the payment process! i was having a bad day and des made it a little brighter. shout out des, and thank you!
AT
Arsenio Torres
Aug 22, 2025
1.0
Whoever the driver that deliver and not bring your package to your door are trash and lazy. Do your job that they pay you the right way.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What are the operating hours of the United States Postal Service at 417 W 20th St, Norfolk?
The Post Office is open Monday through Friday from 9:30 AM to 5:00 PM and closed on Saturdays and Sundays.
Can I apply for a U.S. passport at this Post Office location?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State, and many locations also take passport photos. Please complete and print your passport application before applying.
Do I need an appointment for passport services at this Post Office?
Most Post Offices offering passport services require scheduling an appointment via the online scheduler, although limited walk-in hours are available at select locations.
What is the cost for a passport photo at this Post Office?
The current fee for a passport photo at USPS is $15.
Can I rent a PO Box online for this location?
Yes, you can search for and reserve PO Boxes online, then complete your setup in person at the Post Office.
Is there 24/7 access to PO Boxes at this Post Office?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary, so check with this local Post Office directly.
What nearby places could I visit before or after my trip to the Post Office on W 20th St?
Nearby you can visit several places including the United States Postal Service branch nearby, Post Office Debree, US Post Office locations, Tidewater Dental for dental services, and Great Clips for a haircut.
Are there dining options near the Post Office that I can visit?
Yes, nearby dining options include Kappo Nara Ramen (Japanese cuisine), Bangkok Garden Norfolk (Thai cuisine), Jessy's Taco Bistro (Mexican restaurant), Starbucks for coffee, and Taste which offers sandwiches and American food.
Where can I find financial services near the Post Office at 417 W 20th St?
Nearby financial services include H&R Block for tax preparation, Wells Fargo Advisors for investing and mortgage services, and Bank of America ATM for banking needs.
How can I book an appointment for passport services at this Post Office?
You can schedule a passport service appointment online using USPS's official scheduling website.