United States Postal Service

2.4
108 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 417 W 20th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
417 W 20th St, Norfolk, VA
23517, United States

Hours

Reviews

2.4
108 reviews
5 stars
30
4 stars
6
3 stars
3
2 stars
8
1 star
61
  • EA
    Eric Alton
    Sep 29, 2025
    1.0
    Shut this location down.
  • UU
    ukiy0x
    Sep 25, 2025
    5.0
    des at the front counter was hands-down the best usps worker i have ever met! they were incredibly helpful and not condescending like most workers tend to be. helped me find the mailer i needed and walked me through the payment process! i was having a bad day and des made it a little brighter. shout out des, and thank you!
  • AT
    Arsenio Torres
    Aug 22, 2025
    1.0
    Whoever the driver that deliver and not bring your package to your door are trash and lazy. Do your job that they pay you the right way.
  • LV
    Liza V
    Jul 19, 2025
    1.0
    I think it's part of the job/training to be extremely rude.
  • PF
    Pedro Carregal Ferreira
    Jun 3, 2025
    4.0
    Reliable and Essential, Gets the Job Done! For the most part, the USPS is a service I genuinely rely on and appreciate. Giving it four stars because, let's be honest, they handle an incredible volume of mail and packages every single day, and more often than not, my letters and packages arrive where they need to go, safe and sound. The sheer reach they have, delivering to virtually every address in the country, is something that's easy to take for granted but is truly impressive. For everyday mail, sending cards, and even many package shipments, they are usually my go-to. The price is generally fair, especially for the breadth of service provided. I've had countless positive interactions with my local carriers over the years – those folks work hard in all kinds of weather, and that dedication doesn't go unnoticed. Of course, it's not always perfect. There can be the occasional hiccup with tracking updates or an unexpected delay, which can be frustrating when it happens. And sometimes a visit to the post office can involve a bit of a wait. But when you consider the massive scale of their operation, they do a remarkably good job. Overall, the USPS is an essential service that, despite its imperfections, performs admirably. They connect us, deliver important documents, and bring those eagerly awaited packages. Definitely a solid and dependable option.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.