Brand Certified
United States Postal Service
2.4(116 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
417 W 20th St, Norfolk, VA
23517, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 417 W 20th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.4
116 reviews
5 stars
30
4 stars
6
3 stars
6
2 stars
9
1 star
65
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customer experiences with staff are mixed; while some employees are praised for their helpfulness and professionalism, others are reported as rude and unprofessional.
Service Reliability
Many customers express frustration with the reliability of services, particularly regarding passport appointments and inconsistent operating hours.
Long Wait Times
Customers frequently report long wait times and understaffing, leading to dissatisfaction with the overall service experience.
Communication Issues
There are numerous complaints about poor communication, including unreturned phone calls and lack of notification regarding appointment cancellations.
- KVKevin Varela1 day ago1.0The “manager” of this store is very disrespectful, and has 0 customer serivce skill, if anyone in upper management actually reads this thw two young ladies in the front are great, it’s their manager Thats piece of work
- MCMuffie chu5 days ago2.0They randomly close 2pm-3:45pm on random days incredibly exhausting and unpredictable
- JSJessica SterlingFeb 19, 20261.0WORST USPS LOCATION IN THE COUNTRY. Horrible employees, horrible management, disgusting building. Never open during hours listed. Never have anyone in the building. They’re holding a $300 package of mine hostage because they are NEVER OPEN. This location needs to be bulldozed. Showed up at 10:45 when they open at 9:30. No one there. Showed up at 3 pm the next day, no one there. Food lion location off colley is 10000000 times better. Can’t wait to fight USPS to pay me my money
- AMAlbertt MedinaFeb 4, 20261.0This place claims to close at 5 I’ve attended 4:50 -4:40 multiple times and see the door locked wirh people still inside asking me to leave. If you want to be unprofessional and leave early then change your time of closing so that way normal people like aren’t coming to this rundown post office tired of the games!
- JMJames MarinoJan 28, 20263.0Staff are very nice. This location closes for lunch sometimes which makes it impossible to rely on. They should coordinate lunch closures with the office half a mile away or close an office and combine staff.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What are the operating hours of the United States Postal Service at 417 W 20th St, Norfolk?
The Post Office is open Monday through Friday from 9:30 AM to 5:00 PM and closed on Saturdays and Sundays.
Can I apply for a U.S. passport at this Post Office location?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State, and many locations also take passport photos. Please complete and print your passport application before applying.
Do I need an appointment for passport services at this Post Office?
Most Post Offices offering passport services require scheduling an appointment via the online scheduler, although limited walk-in hours are available at select locations.
What is the cost for a passport photo at this Post Office?
The current fee for a passport photo at USPS is $15.
Can I rent a PO Box online for this location?
Yes, you can search for and reserve PO Boxes online, then complete your setup in person at the Post Office.
Is there 24/7 access to PO Boxes at this Post Office?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary, so check with this local Post Office directly.
What nearby places could I visit before or after my trip to the Post Office on W 20th St?
Nearby you can visit several places including the United States Postal Service branch nearby, Post Office Debree, US Post Office locations, Tidewater Dental for dental services, and Great Clips for a haircut.
Are there dining options near the Post Office that I can visit?
Yes, nearby dining options include Kappo Nara Ramen (Japanese cuisine), Bangkok Garden Norfolk (Thai cuisine), Jessy's Taco Bistro (Mexican restaurant), Starbucks for coffee, and Taste which offers sandwiches and American food.
Where can I find financial services near the Post Office at 417 W 20th St?
Nearby financial services include H&R Block for tax preparation, Wells Fargo Advisors for investing and mortgage services, and Bank of America ATM for banking needs.
How can I book an appointment for passport services at this Post Office?
You can schedule a passport service appointment online using USPS's official scheduling website.
Brand Certified Facts from United States Postal Service
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