United States Postal Service

2.4
110 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 417 W 20th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
417 W 20th St, Norfolk, VA
23517, United States

Hours

Reviews

2.4
110 reviews
5 stars
30
4 stars
6
3 stars
4
2 stars
8
1 star
62
  • BB
    Brian Bowes
    Dec 1, 2025
    3.0
    Warning. Closed 1-2pm for lunch. Hand made sign, maybe just for Holiday season. Milan station today shifted to 2-3 lunch. All USPS is understaffed.
  • MM
    melissa00157
    Nov 28, 2025
    1.0
    Made an appointment to get passports and made time to be there, only to find out that this office doesn't do passports anymore. Now we have to find the time to take off work again. Someone needs to update the site.
  • EA
    Eric Alton
    Sep 29, 2025
    1.0
    Shut this location down.
  • UU
    ukiy0x
    Sep 25, 2025
    5.0
    des at the front counter was hands-down the best usps worker i have ever met! they were incredibly helpful and not condescending like most workers tend to be. helped me find the mailer i needed and walked me through the payment process! i was having a bad day and des made it a little brighter. shout out des, and thank you!
  • AT
    Arsenio Torres
    Aug 22, 2025
    1.0
    Whoever the driver that deliver and not bring your package to your door are trash and lazy. Do your job that they pay you the right way.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.