The UPS Store

Reviews

• JS

  Jacqueline Stinnette

  5 days ago
  5.0
  The store was clean and the staff was very friendly
• PM

  P M

  Nov 8, 2025
  1.0
  problematic driver who refuses to knock or ring the doorbell, doesn't even attempt to deliver package. just rolls up, writes a pickup memo, and walks away. attempted to pick up twice from the store 2 days in a row and it wasn't around. I'm not going a third time and requested a refund. I don't got time for all that.
• TL

  Tree & Land Services LLC

  Oct 28, 2025
  2.0
  Disappointed printed 2 documents was charged $4 black and white document thought that should have costed $.50 paid it but was disappointed. They charge $3.50 for them to use their machine to print it, I could have easily used my phone if ur system was setup correctly.
• JO

  Jackie OHarra

  Oct 9, 2025
  5.0
  BEST Customer Service Experience I’ve had in some time. Greeted by all 3 Team members when entering store, immediately offered assistance. Quick in and out and the cost was reasonable Clerk had a smile on his face the entire time. I will definitely be returning.
• SN

  S N

  Oct 2, 2025
  1.0
  ** If I could give this post ZERO stars, I would!!!! ** . I have a mailbox at the 7870 Tidewater Drive location in Norfolk, VA. I received an email indicating packages were delivered. One was delivered on 9/24/2025, so I went to this store on 9/29/2025 to pick up my packages. I was handed two (2) small items. There was still one (1) missing, that I was not aware of at the time. I returned to this store on 10/02/2025 because additional packages were delivered. I also checked my mailbox. Packages: Again, on 10/02/25, I was handed two small packages. I informed the associate that a package was delivered on 9/24/2025 that I did not receive 3-days prior with my last package pickup. I was told there were no other packages for me. Using my cell phone, I retrieved my email containing the FedEx tracking number and showed this to the associate at the counter. The associate left the counter and returned with my LARGE box. I asked, "Why wasn't this box given to me 3 days ago?" The associate referred me to the "manager" - a white male named "Chris." I repeated my inquiry to him. In an attempt to embarrass me in front of other customers, his response was, "You have a lot of packages coming here and you said you have friends that deliver to your mailbox. Technically, your are not supposed to do this." Question: What does this have to do with my package sitting in your store since 9/24/2025 and it is now 10/02/2025!! Furthermore, I have since corrected my friends who were ordering items to be delivered to me/my mailbox---OVER A YEAR AGO!!! Chris continued to talk about packages being delivered to my mailbox. I ask you, HOW DOES YOUR MANAGER (or any other employee) KNOW WHETHER I or a FRIEND HAVE ORDERED ITEMS FOR DELIVERY to my mailbox???? And, is this the current issue in question?? Chris went on to say, "On 9/29/25 you signed for 3 items." I responded, "I was handed only 2 items." Chris then stated, "You signed for this box on 9/29/25." I asked, "Why wasn't this box given to me on 9/29/25 then?" Chris had no response. I then asked for a print out of the packages being picked up today. Chris indicated there is no way for him to do this. I then stated, "So your staff can indicate in your computer that they have given me 3 packages when in reality I was only given 2 and I have no proof of this because NOTHING appears on the computer screen when I sign for my packages? This opens the door for dishonesty, on the store's part, for holding a package and not giving it to me." The manager had no significant response to provide me with. Mail: Incoming mail sits all along the counter top in rubber bands or in piles. It is not distributed to the mailboxes that people are paying monthly for. I informed the manager, Chris, about this also because in the past I have waited DAYS to retrieve expected mail only to find that it has been "sitting on the counter" each time I enter this store. ************ As a customer, I voiced my concerns about errors in your processes. As a result, the manager's response to my package and mail concerns I presented were, "If you dont like it, just don't renew your mailbox when it's due." What a professional response from "the manager." With that said, I am now in the process of determining who I will have a new PO box with once my current UPS mailbox lease ends. The manager's response was unprofessional and, in my opinion, is not reflective of who/what UPS stands for. The UPS parent store needs to place a closer watch on the individually owned and operated locations. They are not doing a very good job at all. You have lost a once valued customer.

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