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The UPS Store #4644 in Norfolk offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Located In Historic Ghent Next To Starbucks.
Many customers praised the friendly and helpful staff, noting excellent service experiences.
Inconsistent Experiences
Some reviews highlighted significant variability in service quality, with reports of rude staff and poor customer interactions.
Operational Issues
Customers frequently reported problems with store hours, including early closures and unresponsive phone lines.
Package Handling Concerns
Several reviews raised alarms about lost or mishandled packages, leading to customer distrust.
Efficiency
While some customers appreciated the quick service, others noted long wait times and understaffing during busy periods.
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Neela Shah
2 days ago
5.0
I had an amazing experience at this UPS store.Thanks to Vedant.vedant is personable,knowledgeable and goes above and beyond to make sure you are happy with the service.I highly recommend asking for him if you are at this location.You won’t regret
ER
E Reilly
3 days ago
5.0
Rose is fantastic! Always has a smile and is very professional. The staff is really good at the store. Kudos!!
MM
Melissa Moreau
3 days ago
5.0
Shout out to Rose! So cheerful and kind and super fast. Even when lines are long they move so fast. Best UPS store!
GB
Gregory Burns
Nov 10, 2025
5.0
Great experience I could tell by the new management ownership that everything will be going a lot better for here and out grade a very friendly
AB
Araceli Brunson
Nov 9, 2025
5.0
I have a very good experience with ROSE in the UPS at 520 W 21st st Norfolk Virginia she very helpfull , very good costumer service than the other workers I give the other workers no star last & don’t even smile .shes the only reason why I go there if she leave I will go elsewhere