Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5125 in Norfolk offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .
Details
- DeliveryNot available
Location
Hours
Reviews
4.1
595 reviews
5 stars
441
4 stars
12
3 stars
9
2 stars8
1 star
125
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Sagar and Kay for their exceptional service.
Efficiency
Many reviews highlighted the quick service and minimal wait times, with customers often being in and out within minutes.
Cleanliness
The store was consistently noted for being clean and well-maintained, contributing to a positive customer experience.
Issues with Returns
Some customers expressed frustration regarding the inability to process Amazon QR code returns and additional charges for packing materials.
Mixed Experiences
While many reviews were positive, a few customers reported negative interactions with specific staff members, indicating inconsistency in service quality.
- TCTerrashea CoxNov 7, 20255.0Fast easy return and the guy who helped me was nice enough to tape my package up even though I didn’t know I needed it 💕
- ADAshley DealNov 5, 20255.0Very friendly staff , they taped my package for me even though it was supposed to be taped already .
- ADAnquinetta DanielsNov 3, 20255.0This location has improved so much! I’m not sure if it’s under new management or just has a great new team, but the difference is noticeable. I visit this location often, and the clerk I usually have the pleasure of working with is Sager. He’s always pleasant, professional, and very helpful. He truly makes the process of sending packages easy and stress-free!
- HAHOLLY ALMASIANOct 31, 20255.0Five stars for the UPS store that feels like a ritual of reliability. Between Angel and Sagar, this location has never let me down. Whether I’m rushing to overnight a package, returning an Amazon item, sending sensitive client documentation, or mailing out last-minute Christmas gifts, they meet every need with precision and grace. What sets this store apart isn’t just efficiency—it’s the kindness. Being greeted when you walk in and spoken to with respect isn’t required, but here, it feels like the cornerstone. Every interaction is a small ceremony of care, and every errand becomes a moment of ease. If you're looking for a place where logistics meet humanity, this UPS store is it. Angel and Sagar make mailing feel like a ritual of trust.
- ASAnna SiskoOct 31, 20255.0Sagar was super helpful. Haven't had the best day and he was honestly just so friendly and quick with what I needed. I appreciate the quick and great service at this location everytime I come here.
Frequently Asked Questions About The UPS Store
What services does The UPS Store #5125 in Norfolk offer?
The UPS Store #5125 provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and small business services.
What are the operating hours of The UPS Store #5125?
The store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and is closed on Sundays.
Is The UPS Store #5125 open on holidays?
The UPS Store #5125 is closed on November 27, 2025, December 25, 2025, December 31, 2025, January 1, 2026, and January 19, 2026. It operates regular hours on November 11 and November 28, 2025.
What payment options are accepted at The UPS Store #5125?
The store accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, Samsung Pay, and Visa.
Does The UPS Store #5125 offer mailbox rental services?
Yes, mailbox rental and mailbox services are available at The UPS Store #5125.
Where is The UPS Store #5125 located?
It is located at 1215 N Military Hwy, Norfolk, VA 23502, USA.
Are there shredding services nearby The UPS Store #5125?
Yes, Shred Nations, a shredding service provider, is located nearby and can complement your document shredding needs.
What nearby dining options are available when visiting The UPS Store #5125?
Nearby dining options include Blimpie, Sake Sushi Restaurant for sushi and Japanese cuisine, and Jersey Mike's Subs for sandwiches and fast food.
Can customers visit any nearby health-related stores when at The UPS Store #5125?
Yes, GNC and GNC Live Well, which offer vitamins, supplements, and health food products, are located nearby for your wellness shopping.
Does The UPS Store #5125 have an online presence where I can find special offers or more information?
Yes, you can visit their website at https://locations.theupsstore.com/va/norfolk/1215-n-military-hwy and check special offers at https://www.theupsstore.com/store-services/special-offers/do-more-spend-less. They are also on Facebook (@TheUPSStore5125) and Instagram (@theupsstore).