United States Postal Service

1.9
125 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 10830 Warwick Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
10830 Warwick Blvd, Newport News, VA
23601, United States

Hours

Reviews

1.9
125 reviews
5 stars
24
4 stars
3
3 stars
0
2 stars
10
1 star
88

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported friendly and helpful staff, particularly highlighting individual employees for their patience and assistance.

Delivery Issues

Numerous complaints about missed deliveries, lost packages, and incorrect mail delivery were noted, indicating significant problems with the delivery service.

Phone Communication

Customers expressed frustration over the inability to reach the post office by phone, with many stating calls go unanswered or result in busy signals.

Staff Attitude

Several reviews mentioned rude or unprofessional behavior from staff, contributing to a negative customer experience.

Efficiency

While some customers appreciated the quick service during visits, many others complained about long wait times and disorganization within the post office.
  • BB
    Bhupendrakumar Batwal
    Oct 10, 2025
    5.0
    Service very nice. Helping with your needs. Thanks
  • MJ
    Michael Jeffcoat
    Aug 13, 2025
    4.0
    I was able to get in and out in under 5 minutes. The representative helped me find the right packaging for mailing off some license plates and I was good to go. The reception area was clean and quiet. I’ve never had any issues at this location. It’s a good option if you live in the area.
  • KC
    Kaylee Correll
    Jul 8, 2025
    5.0
    I have been using this location for years and have always been pleased with the service I receive. The same gentleman is always behind the counter when I go and has been there for several years, it seems! He always helps me with my packages and is kind and patient, and the last time I visited, he even taped my package up for me (which isn’t standard; a USPS in Hampton wouldn’t even let me borrow a pen)! The mail carriers that come to our home are always nice, and I apologize for my dogs barking at them every day!
  • EW
    E W
    Jun 28, 2025
    5.0
    Shout out to the awesome usps lady who is on the Saturday morning shift! She helped me and multiple other customers with patience and kindness. This is the best usps I've ever been to, and I wish I can rank 6 stars.
  • TT
    Talia
    Jun 9, 2025
    5.0
    Nathaniel was very nice & helpful in picking shipping materials/actually sending them out. I had several things to return and he was very patient and helpful throughout several steps.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.