United States Postal Service

1.9
126 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 10830 Warwick Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
10830 Warwick Blvd, Newport News, VA
23601, United States

Hours

Reviews

1.9
126 reviews
5 stars
23
4 stars
3
3 stars
0
2 stars
10
1 star
90

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several experiences highlighting a lack of professionalism and respect.

Delivery Issues

Numerous complaints about lost packages, incorrect deliveries, and inconsistent mail service were noted, leading to frustration among customers.

Phone Communication

Customers expressed dissatisfaction with the inability to reach the post office by phone, often experiencing long wait times or no response at all.

Efficiency

Several reviews mentioned long wait times and slow service at the counter, contributing to a negative overall experience.

Positive Staff Experiences

Despite the negative feedback, some customers praised specific staff members for their helpfulness and friendly service.
  • NM
    Natosha McMiller
    1 day ago
    1.0
    I dropped off a package to usps by mistake instead of ups because thats how I usually ship. It was literally 10 min before they closed, so once I realized, I couldnt go back. Customer service said they have a section for UPS packages bc it happens very often. I went back the next morning and the woman that was working was on the phone and not concerned about helping me. She didnt even try to check to see if my package was still there. After waiting almost 10 minutes to be helped, she just said " oh its already on the plane". I know this was MY mistake, but it would have been nice for her to check and see if there was a lime green package still waiting in the back, being that I was told all UPS packages are set aside until someone comes to pick them up. It still hasn't been scanned, meaning it hasn't been picked up yet.
  • BB
    Bhupendrakumar Batwal
    Oct 10, 2025
    5.0
    Service very nice. Helping with your needs. Thanks
  • MJ
    Michael Jeffcoat
    Aug 13, 2025
    4.0
    I was able to get in and out in under 5 minutes. The representative helped me find the right packaging for mailing off some license plates and I was good to go. The reception area was clean and quiet. I’ve never had any issues at this location. It’s a good option if you live in the area.
  • D8
    Dingo 8mybaby
    Apr 13, 2021
    1.0
    This post office is horrible!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.