United States Postal Service

2.6
80 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 101 25th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
101 25th St, Newport News, VA
23607, United States

Hours

Reviews

2.6
80 reviews
5 stars
27
4 stars
2
3 stars
4
2 stars
4
1 star
43
  • BB
    Brown
    Sep 9, 2025
    3.0
    Very inconvenient desk hours. They don't open until an hour after work starts, and close an hour before I get out. Closed on weekends too, I can get slips and envelopes from my box, but any packages go through the desk, making it so I have either be at work late or leave early to pick up my packages. It's either this or risk my mail getting snatched at my apartment door. But at least I can access my mail then.
  • JJ
    Jamezy James
    Aug 13, 2025
    1.0
    Answer your phone!! Called 3 times in the last 3 hours, each time I called I was ringing for over 3 minutes, might as well just disconnect your phone service, actually ridiculous.
  • TV
    Tarik Vinson
    Aug 12, 2025
    1.0
    Poor customer service and they don’t answer the phone either they don’t on purpose or not smart enough to answer a phone call. Good luck
  • DB
    Dani BooCee
    Aug 11, 2025
    5.0
    Passport clerk and front desk was amazing and helpful. Wayyyy better than Aberdeen location
  • SM
    Stevie Morrow
    Jul 25, 2025
    1.0
    Poor customer service! Scheduled for a passport appointment. Receive a call 45 mins before my apt saying they could not take our photo because the camera was broken and we needed to obtain a photo elsewhere where. Arrived 10 mins past the apt after 4 stops to find a place to take our photo and watch the lady lock the door and head to the back as I sat waiting at the counter waiting for them to respond to the bell. Left with no passport or care to their part in the situation. Extremely unprofessional and have a hard time believing that my apt was only 10 mins long! Enjoy your early Friday at my expense

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.