United States Postal Service

2.6
94 reviews
Person picking up a package from USPS smart lockers

About

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Visit your local Post Office™ at 739 Thimble Shoals Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
739 Thimble Shoals Blvd, Newport News, VA
23606, United States

Hours

Reviews

2.6
94 reviews
5 stars
31
4 stars
7
3 stars
1
2 stars
4
1 star
51
  • PF
    Princess Fenner
    Jan 5, 2026
    2.0
    I have generally had a decent experience at this location up until today. Clerk 1 (I was unable to get her actual name) was extremely rude and combative to myself and the elderly woman who was in line behind me. I wanted to mail an item off and purchase stamps. She was upset because I didn’t already have it in an envelope. I explained that it was because it wasn’t a flat piece of paper but rather a small, delicate item and plus I wanted tracking. However, she would not listen to what I was trying to say and still proceeded to give me a pre stamped envelope to prepare and place in the dropbox myself. I was feeling too disrespected and overwhelmed to even try to correct her at that point. I understand this is an extremely busy season for postal workers so I’ll extend her some grace, but this experience was very disheartening.
  • AH
    antwain harris
    Dec 29, 2025
    5.0
    Customer service was excellent
  • CP
    Chandler Perinotti
    Dec 18, 2025
    1.0
    Seems like no one ever wants to answer the phone.....
  • RM
    Roland M
    Dec 16, 2025
    1.0
    Supposed to be open till five made it a quarter till and they were closed. If you’re supposed to be open till five, you should stay open till five.
  • VF
    Valarie Fleming
    Dec 15, 2025
    1.0
    Store closed 30 min prior to scheduled closing today (12/15). The lobby was full - so I understand wanting to wrap up by 5 and stopping service - however my pre-paid packages were turned away and the sliding door was closed in my face. All I needed to do was drop them at the counter and I wasn’t even allowed to do that. With the time it took her to come shut the door in my face she could have scanned them in. At this point none of the post offices in Hampton or Newport News are consistently professional or nice. The staff usually at this location are real nice - whoever was staffed today was certainly not especially with it being close to Christmas. I will from now on be going out of my way to Yorktown for professional service and staff.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.