Brand Certified
The UPS Store
2.8(132 reviews)
Certified by The UPS Store • Mar 01, 2026
Business Details
11712 Jefferson Ave, Newport News, VA
23606, United States
Certified by The UPS Store • Mar 01, 2026
(757) 873-0384
Certified by The UPS Store • Mar 01, 2026
https://locations.theupsstore.com/va/newport-news/11712-jefferson-ave
Certified by The UPS Store • Mar 01, 2026
About
Certified by The UPS Store • Mar 01, 2026
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2427 in Newport News offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Oyster Point Square Shopping Center.
Details
- DeliveryNot available
Location
Certified by The UPS Store • Mar 01, 2026
Hours
Certified by The UPS Store • Mar 01, 2026
Reviews
2.8
132 reviews
5 stars
54
4 stars
3
3 stars
5
2 stars
9
1 star
61
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness and professionalism, others are criticized for rudeness and lack of knowledge.
Efficiency
Customers frequently mention long wait times and inefficiencies, particularly during busy periods, leading to frustration.
Pricing Issues
Several reviews highlight concerns about high prices for services and supplies, with customers feeling overcharged compared to other locations.
Package Handling
There are multiple reports of lost or mishandled packages, leading to customer dissatisfaction and distrust in the store's handling of deliveries.
Store Hours
Customers express frustration over inconsistent store hours, including early closures that do not align with posted times.
- CDCatherine DavisFeb 14, 20265.0Always a line but excellent customer service. Friendly, and professional. Make it worth the wait.
- HJHope JuryFeb 9, 20265.0Knowledgeable staff. The staff recommended solution for a package issue I had and were super fast to help.
- WDWillie DixonJan 22, 20265.0I've always had a really easy time returning or shipping out items at the AUPS store. Sometimes the lines are long but they get to you very quickly. Far better than Fed-Ex.
- WWWilliam WellsJan 5, 20261.0Twice I’ve came by and they were closed early. Very unreliable.
- SSSandy StojanovskiJan 3, 20265.0Kathy is the BEST ! Made it easy to get the rent check to New York before the end of the month ! Thank You so much from the Mother Daughter Team 😀
Brand Certified Facts from The UPS Store
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Certified March 01, 2026Yext Knowledge Graph
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