Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2427 in Newport News offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Oyster Point Square Shopping Center.
Details
- DeliveryNot available
Location
Hours
Reviews
2.8
120 reviews
5 stars
49
4 stars
3
3 stars
3
2 stars
9
1 star
56
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for their helpfulness, while others are criticized for rudeness and unprofessional behavior.
Pricing Issues
Customers frequently report high prices for shipping and packing services, with many feeling overcharged compared to other locations.
Package Handling
There are multiple complaints about lost or mishandled packages, including reports of packages being delivered empty or not at all.
Store Operations
Customers express frustration with inconsistent store hours and staff availability, leading to wasted trips.
Employee Attitude
Several reviews highlight a lack of professionalism and courtesy from certain employees, impacting overall customer experience.
- RSRayna Sheridan3 days ago5.0Very kind staff.
- RARobert Bruce AlexanderOct 31, 20251.0Closes early to avoid work & turn off their sign so as not to be found. Google took me to their back door through an appartment parking lot. I suspect the employees of feeding bad information to google.
- PPpurplestar7Oct 21, 20251.0Someone one is stealing packages!!! Never got my package. It was reported lost but only when it got to Newport News facility!! It needs to be an investigation immediately!!!
- CKCam (Katze)Oct 16, 20251.0I can’t believe that the Old Employee working there refused to spare 8 inches worth of tape for my Amazon return. This is absolutely unacceptable customer service as I had never been refused tape let alone been pressured to buy a new roll. It has been extremely difficult to return my Amazon item due to this particular worker.
- MSMellissa StrongOct 6, 20255.0I want to give a big shout out to the lady at UPS, Chelsie who helped my husband with a return package. She went above and beyond to make sure everything was labeled and ready to ship back to the vendor. Even though she was the only person working and it got really busy, she still stayed professional, patient, and kind. That kind of customer service is rare these days — UPS needs more people like her!
Frequently Asked Questions About The UPS Store
What services does The UPS Store #2427 in Newport News offer?
The UPS Store #2427 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.
What are the operating hours of The UPS Store #2427?
The store is open Monday to Friday from 8:30 AM to 7:00 PM, Saturday from 10:00 AM to 3:30 PM, and closed on Sundays.
Where is The UPS Store #2427 located?
It is located at 11712 Jefferson Ave, Ste C, Newport News, VA 23606, United States, in Oyster Point Square Shopping Center.
What payment options are accepted at The UPS Store #2427?
The store accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, Samsung Pay, and Visa.
Does The UPS Store #2427 offer mailbox rental services?
Yes, they provide mailbox rental services for your mail and packages.
Is The UPS Store #2427 locally owned and operated?
Yes, The UPS Store #2427 in Newport News is locally owned and operated.
Are there special offers or coupons available at The UPS Store #2427?
Yes, customers can save big with special offers and coupons available through their website.
What nearby places can help with financial services while visiting The UPS Store?
Nearby Coinme locations offer ATM and currency exchange services, convenient for financial needs during your visit.
What fitness options are available near The UPS Store #2427?
Fit Body Boot Camp is nearby, providing active life boot camp services if you want a workout before or after your visit.
Are there any professional shredding services near The UPS Store?
Yes, Shred Nations offers professional shredding services close to The UPS Store, useful for secure document disposal.