United States Postal Service

2.2
134 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1201 Sycamore Square Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1201 Sycamore Square Dr, Midlothian, VA
23113, United States

Hours

Reviews

2.2
134 reviews
5 stars
29
4 stars
10
3 stars
4
2 stars
9
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with specific mentions of a consistently rude employee named Greg.

Delivery Issues

Frequent complaints about misdelivered mail and packages, with customers often receiving mail intended for neighbors.

Efficiency

Customers expressed frustration with long wait times and inefficient service, particularly during busy periods.

Positive Experiences

Some customers noted positive interactions with specific employees who provided helpful and courteous service.
  • KH
    Krisna Hoffman
    6 days ago
    5.0
    Post office staff was very efficient, polite, and helpful! 5-star for this location!
  • MG
    Mohd Gharaibeh
    Nov 11, 2025
    1.0
    Customer service at this location really needs improvement. The employees don’t seem interested in helping and it shows.
  • KC
    Kathy Case
    Sep 4, 2025
    1.0
    They lack the ability to follow their own process. I renewed my post office box on August 25th. They did not process the renewal properly kicking me out of my mail box and returning much needed 5 figure remittance checks from my clients back to my clients.
  • KM
    Kelsey Mangin
    Aug 11, 2025
    5.0
    Always efficient and courteous
  • RJ
    Rich Johann
    Jul 30, 2025
    4.0
    Good service

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.