United States Postal Service

2.2
144 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3530 Post Office Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3530 Post Office Rd, Midlothian, VA
23112, United States

Hours

Reviews

2.2
144 reviews
5 stars
34
4 stars
7
3 stars
4
2 stars
4
1 star
95

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the friendly and helpful staff, many reported rude and unprofessional behavior from employees, leading to a negative overall impression.

Package Handling

Numerous reviews highlighted issues with lost or damaged packages, including packages being delivered to the wrong addresses and poor handling by delivery personnel.

Efficiency

Customers frequently mentioned long wait times and slow service, particularly during busy periods, contributing to frustration with the overall experience.

Cleanliness and Organization

Several reviews pointed out that the post office was often dirty and disorganized, with complaints about the state of the customer area and the availability of supplies.
  • TB
    Tyler Blue
    Jan 3, 2026
    5.0
    Eric at the Post Office Is a National Treasure. I walked into the post office emotionally fragile, spiritually confused, and one customs form away from losing my sanity. Then Eric appeared. This man didn’t just help me — he commanded the situation. Forms that once looked like ancient hieroglyphics suddenly made sense. International shipping to Nicaragua? Eric handled it like he personally invented global mail. He was patient. He was knowledgeable. He was calm in a building where time goes to die. While others merely work the counter, Eric operates at a higher plane of postal existence. At no point did I feel rushed, judged, or doomed. He explained things clearly, double-checked details, and made sure everything was done right the first time — which, frankly, felt illegal for a government building. If the USPS ever needs a spokesperson, a trainer, or a morale-boosting legend to restore faith in the system, Eric is that guy. I would willingly stand in line for an hour again just to be assisted by him. Promote this man. Clone this man. Protect this man at all costs. Eric didn’t just ship my package — he delivered hope.
  • MS
    M S
    Jan 3, 2026
    5.0
    Eric was awesome!
  • BW
    Bruce Wood
    Dec 15, 2025
    5.0
    Always good service for 8 years, even during Christmas rush.
  • IJ
    Iris Jaye
    Dec 13, 2025
    5.0
    Great service
  • NJ
    N J
    Nov 28, 2025
    4.0
    I only go inside and I don't use the drop box. The staff are all very friendly and helpful. I have only ever waited up to 7 minutes and that was at a busy time. The parking lot is strange and it isn't really easy to get to.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.