United States Postal Service

2.1
138 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 3530 Post Office Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3530 Post Office Rd, Midlothian, VA
23112, United States

Hours

Reviews

2.1
138 reviews
5 stars
30
4 stars
6
3 stars
4
2 stars
4
1 star
94

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the friendly and helpful staff, many others reported rude and unprofessional behavior from employees.

Package Handling

Numerous reviews highlighted issues with lost or damaged packages, including packages being delivered to the wrong address or left exposed to the elements.

Efficiency

Customers frequently mentioned long wait times and slow service, particularly during busy periods, leading to frustration.

Communication Issues

Many customers expressed difficulty in reaching the post office by phone and receiving timely updates on their packages.

Overall Satisfaction

Overall, the feedback indicates a significant level of dissatisfaction with the service, with many customers recommending avoiding this location.
  • CQ
    charles Quarles
    Oct 15, 2025
    5.0
    The staff was very helpful, friendly and professional, this is one of the best locations as far as customer service
  • CP
    Charlotte Pinto
    Sep 17, 2025
    1.0
    SHIPPERS BEWARE! Do NOT USE DROPBOX. Dropped off multiple packages on different days/ weeks. PACKAGE WILL SIT IN DROPBOX FOR 2-4 days. WEEKDAYS! They will LOSE your package (It won’t arrive for months if at all. Had this happen to me twice). They don’t scan in packages and your customers will give you bad reviews. Just AWFUL USPS! Should be shut down.
  • CS
    Carlyle Smith
    Sep 2, 2025
    1.0
    This is type of post office that makes you think it’s time to get rid of usps. They lose packages, they deliver once a week at best. And that’s to a regular neighborhood where it was almost daily a few years ago. I ship with fed ex or ups whenever I can.
  • BD
    Bryan Draeger
    Jul 18, 2025
    5.0
    They always do a great job delivering my mail
  • MS
    Michele Stone
    Jan 28, 2016
    1.0
    They are very rude. Plus you tell them mail is being delivered to you at the wrong address they laugh about it like its no big deal .I am getting everyone packages and mail except my own. light bill mailed a bill back on 19th today is 28th still no bill .Also they claim they tried to deliver a package yesterday guess what the letter is still in my mailbox they were supposed to pick up.worst experience ever

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.