United States Postal Service

2.9
379 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 8409 Lee Hwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8409 Lee Hwy, Merrifield, VA
22116, United States

Hours

Reviews

2.9
379 reviews
5 stars
148
4 stars
25
3 stars
20
2 stars
16
1 star
170

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees being dismissive or abrasive.

Package Delays

Numerous reviews highlighted significant delays in package processing and delivery, with packages often sitting at the facility for extended periods.

Long Wait Times

Customers frequently mentioned long wait times, both for service at the counter and for package drop-offs, often exacerbated by understaffing.

Mixed Experiences

While some customers praised specific employees for their helpfulness, overall experiences varied widely, with many expressing frustration.
  • TY
    Terry Yokoho
    1 day ago
    2.0
    The female manager there was unprofessional, rude, and made customers very uncomfortable.
  • NM
    Nika Moore
    Jan 5, 2026
    5.0
    Janet was AMAZING!! Thank you so much
  • EP
    Everett Phoenix
    Dec 15, 2025
    2.0
    Not enough parking on Monday and Tuesday afternoons, even though there's plenty of parking for the engineering department
  • DS
    David Slough
    Dec 14, 2025
    1.0
    I have a package that was supposed to be at my house yesterday December the 12 and it sets at this post office for no reason at all
  • JS
    John Slafkosky
    Dec 12, 2025
    1.0
    If this location appears in your package tracking just know you won't be receiving it on time. Package shipped from Arlington to Centreville is "In Transit to Destinstion" for three days in a row, absolutely ridiculous timeline to move less than 30 miles.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.