United States Postal Service

2.2
178 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1544 Spring Hill Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1544 Spring Hill Rd, Mc Lean, VA
22102, United States

Hours

Reviews

2.2
178 reviews
5 stars
45
4 stars
6
3 stars
7
2 stars
7
1 star
113

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about individual employees' attitudes and behavior.

Mixed Experiences

While some customers had positive interactions with staff members like Marie and Eric, others consistently faced negative experiences, indicating inconsistency in service quality.

Management Issues

Several reviews suggested a need for better management and training, as many customers felt that staff were not adequately supported or held accountable for their behavior.

Facility Condition

The physical condition of the post office was criticized, with comments about it appearing abandoned and unclean.

Operational Problems

Customers reported issues with lost packages, incorrect mail deliveries, and malfunctioning self-service kiosks, contributing to overall dissatisfaction.
  • RA
    Roman Anderson
    5 days ago
    2.0
    Managed to get there while it was quiet and empty, and somehow my colleague and I still had to wait 10 minutes to get helped. Was told we needed a bubble mailer for the packages, only to find out we didn't actually need it but got charged for it anyway. Not the best experience but also not the worst.
  • MB
    Mary B
    Nov 16, 2025
    1.0
    I was there with my family to process a new passport with an appointment and we felt we were not welcomed at all, service was very poor, rude, and not customer friendly at all.
  • RS
    Riley Schreiner
    Nov 15, 2025
    1.0
    Arrived on time for a passport appointment and they refused to honor it and told me to come back another day. Rude staff and horrible system.
  • JJ
    J
    Nov 13, 2025
    1.0
    The clerk here is very irritable and is either being purposefully obtuse, or he is not able to handle this job. It took 90 minutes for him to “help” 3 customers. Someone he seemed to know came in, they spent about 20 minutes loudly catching up while a dozen customers waited.
  • SS
    Sude Sement
    Oct 27, 2025
    1.0
    They will royally mess up anything you need because they don't speak English and then yell at you + kick you out of there as if it was your fault that they messed up. They're extremely rude and have no idea what they're doing.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.