The UPS Store

Reviews

• MC

  Mark Crew

  Jan 19, 2026
  1.0
  This review does not reflect with the hardware store that I've been dealing with for many years. My mom just passed and to be a good Samaritan I went into this UPS store to return an Xfinity cable box. Ladies let me say this I walked up to the counter and I seen an attractive lady but as soon as she opens up her mouth she becomes extremely unattractive. She was one of the most rude UPS counter associates I've ever dealt with. I've been dealing with the UPS store on Creighton road for some time and should have went there but thought I would try this one out since I've made multiple purchases at this hardware store. I will never return here that lady was so rude she even made me stand there and wait when I called her out on her rudeness while she slowly packaged the package out of spite. I'm glad of the day of the internet when we can hold people accountable for their rudeness. Lady it isn't worth all of that. If you're having a bad day don't take it out on me.
• MH

  M H

  Jan 5, 2026
  4.0
  This UPS store is inside of the hardware store
• AC

  Annie C

  Nov 5, 2025
  5.0
  I’m a new resident in Virginia. There is an official UPS counter located inside the True Value 360 hardware store! This official UPS counter is situated in the back of the store and accepts all Amazon return QR codes, which makes the process super convenient! The gentleman working at the UPS counter is very friendly and helpful. Processing can be a little slow at times, even for a few packages, but it doesn’t bother me at all since the line is usually short. I really like this location, the setup, and the friendly service. This True Value 360 store combines a full hardware section where customers can shop for lawnmowers, grab convenience items, and take care of UPS returns all in one stop!

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