United States Postal Service

2.3
249 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 8801 Sudley Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8801 Sudley Rd, Manassas, VA
20110, United States

Hours

Reviews

2.3
249 reviews
5 stars
68
4 stars
8
3 stars
8
2 stars
5
1 star
160

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with specific employees frequently mentioned for their poor attitude.

Delivery Issues

Customers reported lost packages and unreliable delivery services, with many expressing frustration over mail not being delivered or tracked properly.

Mixed Experiences

While many customers had negative experiences, a few noted positive interactions with specific employees, particularly praising Tim for his helpfulness.

Long Wait Times

Several reviews mentioned long wait times and understaffing, leading to frustration among customers.

Passport Services

Many customers expressed dissatisfaction with the passport application process, citing rude staff and complications that made the experience difficult.
  • SB
    Sydney Bendl
    Jan 5, 2026
    1.0
    I'm leaving a review now because this is not the first time Ive notice this issue from the same person. I have never really seen other employees at this post office be rude to customers except one person. Mitchell. I think I've spelled his name wrong but I've seen this man act so condescending and rude on multiple occasions. He speaks to you in a way that conveys he believes you are very dumb and he is always right. He did it to an older lady right before me. Unfortunately, the times I've seen this, he's done only to women but regardless, he should not be treating anyone this way. I could go into more detail, but it would make this review even longer. Do better Mitchell.
  • AD
    Agata Dofogo
    Dec 29, 2025
    1.0
    I want to file a complaint against this terrible, thieving shipping company. I sent a package to Peru on November 15, 2025, and the package never arrived. The tracking information they gave me shows the package arrived in Lima, Peru, but they haven't given me any further information about its whereabouts or the address where it's located. When I call to file a complaint, I only get an answering machine, and after almost two months, I still haven't received any information about my package or its location in Lima, Peru. The tracking number only says it arrived in Lima, Peru, but doesn't provide the address, and I only get an answering machine when I call to complain. Be careful with this company; it's terrible, and they don't provide any information about your package. The package gets lost, and they don't take responsibility. Now I have to fight to get my money and my package back. Terrible service, absolutely awful.
  • AS
    A S
    Dec 16, 2025
    1.0
    Extremely slow
  • AH
    Anoud Habib
    Dec 16, 2025
    1.0
    very rude staff
  • MF
    Madame Fígaro
    Dec 10, 2025
    1.0
    Very bad service this last 6 months at Provincial Dr Manassas ,VA 20109 neighborhood I’ve been living here for 4 years already and this driver (girl) it’s not bringing my mail in consecutive occasions very important mail missing even though I have inform delivery it not worth for it, some letters comes and the others never came to my mailbox I complaint already multiple times and the situation is getting worse ; in fact I ask some of my neighbors and they don’t have that issue which make me think the driver it’s being racism, documents from DMV, SOCIAL SERVICES, DEBIT CARD from bank ,Letter from Circuit court from PA for my husband never came it’s a traffic ticket now I don’t know how we gonna pay for it . And USPS never resolve this issue , I want to report the mailman because she is not responsible at all.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.