The UPS Store

4.2
118 reviews
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Business Details

9994 Sowder Village Square, Manassas, VA
20109, United States
(703) 367-7200
https://locations.theupsstore.com/va/manassas/9994-sowder-village-square
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6631 in Manassas offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Bristow / Manassas.

Details

  • DeliveryNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
9994 Sowder Village Square, Manassas, VA
20109, United States

Hours

Reviews

4.2
118 reviews
5 stars
92
4 stars
1
3 stars
0
2 stars
5
1 star
20

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Jon and Josh providing outstanding service.

Pricing Issues

Several reviews highlighted concerns about high charges for printing services and shipping, with some customers feeling overcharged for basic services like printing labels.

Service Speed

Customers frequently noted the quick service and minimal wait times, especially for Amazon returns and other shipping needs.

Mixed Experiences

While many reviews were positive, there were also complaints about rude staff and inconsistent service quality, indicating a divide in customer experiences.

Store Policies

Some customers expressed frustration with new store policies regarding printing and shipping, particularly concerning fees for services that were previously free.
  • TS
    Thereron Design Studio
    5 days ago
    5.0
    Our company has used a UPS Store for years to help manage all of our packages. However, the Bristow, VA location is hands-down one of the best locations we’ve ever worked with. The staff is so friendly and super helpful, Jon is the best!! He should be given a raise!!! He’s always there to answer any questions and is willing to help us figure things out when orders come in wrong. Bravo! Sincerely, Mimi Smith Head Designer Thereron Design Studio
  • HU
    Hanif Ullah
    Nov 13, 2025
    1.0
    I went to this UPS Store to print just 3 pages, and they charged me almost $9 — which is unbelievable. First, the employee said it was expensive because they use a “rental computer” and have to pay the rental company. But when I asked for the name of the rental company, he changed his story and said they run the computer themselves and just “share” the cost. They also don’t allow you to connect your own device to the printer. You have to use their computer, and they charge you extra just to plug in your USB drive and open the file — on top of the printing cost! It feels like they’re only interested in taking as much money as possible instead of providing honest service. Avoid this store if you don’t want to be overcharged for simple printing.
  • DS
    deirdre stegman
    Oct 20, 2025
    5.0
    Excellent expeditious friendly service!
  • HN
    Henry Naing
    Oct 15, 2025
    1.0
    This store has the worst service compared to other stores. 👎
  • TF
    Tom Femino
    Oct 2, 2025
    5.0
    Staff are always polite and helpful.
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #6631 in Manassas offer?

The UPS Store #6631 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and passport/photo ID services.