The UPS Store

4.0
144 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #3122 in Lynchburg offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Target Shopping Center Next Blaze Pizza.

Details

  • DeliveryNot available

Location

The UPS Store
4026 Wards Rd, Lynchburg, VA
24502, United States

Hours

Reviews

4.0
144 reviews
5 stars
99
4 stars
7
3 stars
4
2 stars
6
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are reported as rude and dismissive.

Efficiency

Many customers appreciate the quick and efficient service, often noting short wait times and hassle-free experiences.

Staff Attitude

There are numerous complaints about staff attitude, with some employees described as unfriendly or unhelpful, impacting overall customer satisfaction.

Pricing Issues

Customers express frustration over additional charges for services like printing labels, which they feel are unnecessary compared to other shipping options.

Management Concerns

Several reviews mention issues with management and employee behavior, suggesting a need for better training and oversight.
  • LL
    Leslie L
    2 days ago
    5.0
    Very efficient store. It has staff to check you in and self service checking as well. Lots of parking and great location right off Wards Road. Highly recommend.
  • MM
    Melanie
    6 days ago
    5.0
    Excellent service, fantastic and caring staff - found exactly what I needed and the staff were wonderful in getting me in and out quickly! Thank you so much! 😊
  • LA
    Laila Abdussalaam
    Nov 4, 2025
    2.0
    I’m not too sure the name of the female employee who serviced me on 11/3/2025 at around 1:13pm but I should have asked for her name so I could leave it under this review. However, she was awful and had terrible customer service. Very unhelpful condescending.
  • RF
    Rosa Farrar
    Oct 9, 2025
    5.0
    They were very helpful. I went in and she greeted me and I said that I have a package too heavy for me to pick up and she said , I"ll get it , without me even asking. And she did. They are very fast and love to help.A great place to go for great service.
  • CC
    Christie
    Oct 6, 2025
    1.0
    I’ve never had a bad experience with UPS until this store. The people there are extremely rude and obnoxious. Every time I go there, the employees are consistently miserable and petty. They glare at me whenever I ask a question or tell me to “figure it out myself”. Now I only go there to drop off Amazon returns so I don’t have to interact with them.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Lynchburg offer?

The UPS Store in Lynchburg offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, passport/photo ID services, small business services, computer access, and more.