The UPS Store

4.0
150 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3122 in Lynchburg offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Target Shopping Center Next Blaze Pizza.

Details

  • DeliveryNot available

Location

The UPS Store
4026 Wards Rd, Lynchburg, VA
24502, United States

Hours

Reviews

4.0
150 reviews
5 stars
104
4 stars
8
3 stars
4
2 stars
6
1 star
28

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, there were significant complaints about rude and unhelpful employees, particularly regarding specific individuals.

Efficiency

Most reviews highlighted the store's efficiency and quick service, with many customers noting they were in and out quickly.

Management Issues

Several reviews pointed to poor management and employee behavior, with calls for accountability and better training for staff.

Pricing Concerns

Customers expressed dissatisfaction with additional charges for services like printing labels, feeling that the store was nickel-and-diming them.

Inconsistent Experiences

While many customers reported positive experiences, there were also numerous complaints about long wait times and unhelpful service, indicating inconsistency in service quality.
  • IW
    Ian Willett
    5 days ago
    5.0
    They do a great job with communication and clarity. They really helped me get my package sent in a timely manner and were extremely helpful in the entire process
  • NE
    NEL Express
    Dec 31, 2025
    5.0
    Good experience. Fast and excellent customer service
  • JT
    Jennaia Trapp
    Dec 11, 2025
    5.0
    Alicia is one of the best and Top Customer Service candidates in there. Whenever I have to do business there , the process runs completely smooth! She is attentive efficient and knowledgeable of the UPS Store processes and she goes above and beyond. Her temperament is one of a kind.
  • KM
    Kadeshia Mclaurin
    Dec 4, 2025
    5.0
    Every time I come inside I’m always greeted with a warm smile and how may I help you today Alicia is a sweetheart she make my experience super easy I’m always in and out !
  • LS
    Lisa Smith
    Dec 3, 2025
    4.0
    Everytime i g into the store there is a girl who.always greets me, always smiles. Even when the lines are long she will.let everyone know they will be withnus shortly. I have trouble with my phone when it comes to a return and she has helped me find it and explained it to me. She has made my experience going in there s much more pleasant. I use to hate going in there but Alicia has went beyond to make me feel happy shipping amd doing my returns .

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Lynchburg offer?

The UPS Store in Lynchburg offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, passport/photo ID services, small business services, computer access, and more.