Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5690 in Lorton offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Lorton Station Marketplace - Near Bank Of America.
Details
- DeliveryNot available
Location
Hours
Reviews
3.5
197 reviews
5 stars
120
4 stars2
3 stars0
2 stars
4
1 star
71
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised the staff for being friendly and helpful, others reported rude and unprofessional behavior from certain employees.
Pricing Issues
Several reviews highlighted concerns about additional charges for services like taping and boxing, which some customers felt were unnecessary and not standard at other locations.
Staff Performance
While many employees received positive mentions for their helpfulness and professionalism, there were notable complaints about specific staff members being dismissive or unhelpful.
Operational Efficiency
Customers expressed frustration with long wait times and inconsistent service, particularly regarding package handling and store hours.
Overall Experience
The store has a mix of positive and negative experiences, with some customers vowing to return due to excellent service, while others indicated they would not return due to poor experiences.
- PAP A1 day ago1.0At approximately 10:30 a.m., I visited the store to have documents notarized and packages shipped. I was informed by a staff member that the notary would not be available until 11:30 a.m. to 12:00 p.m. I returned to the store at 1:00 p.m., at which time the notary was present. I waited in line for approximately 15 minutes while the notary assisted another customer, which I found completely reasonable. However, when it became my turn, an unidentified male in civilian clothing entered the store and went behind the counter. He began speaking with the notary in a non-business-related manner and spoke foreign language. The notary then asked me to wait “for a minute” and left her workstation with him to go into a back room. After waiting approximately five minutes with no explanation or indication of when service would resume, I chose to leave the store. I found it unprofessional and disrespectful to be placed on hold without notice after already waiting in line, especially for a paid service. As a customer, I expect basic courtesy, clear communication, and respect for my time. This experience raised concerns about how this location is managed and supervised. The store lost a notarization and shipping transaction exceeding $100 due to a brief but avoidable lapse in professionalism. I hope UPS will review this matter and take appropriate steps to ensure better customer service standards at this location.
- KHKimberly Howe5 days ago1.0This was the worst store. Stood in line forever. Wouldn’t accept my package, the SAME package merchandise was shipped in previously. Just ridiculous. Go anywhere but here.
- DGDan GaffneyDec 22, 20251.0Does corporate know how bad this store is? Take the extra 10 minutes and go elsewhere.
- DBDavid BurkeDec 1, 20255.0Professionalism, efficiency and courtesy.
- AAAmina AchiNov 29, 20255.0I was so pleased and happy when I left this up’s store after I dropped two packages , the girl (JASMINE ) who took them from me was so helpful and smiling all the time she deserved 5 stars feedback thank you !
Frequently Asked Questions About The UPS Store
What services does The UPS Store in Lorton offer?
The UPS Store #5690 in Lorton offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.
What are the operating hours of The UPS Store in Lorton?
The store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and is closed on Sundays.
Is The UPS Store in Lorton open on holidays?
The UPS Store has varied holiday hours. For example, it is closed on November 27, 2025, December 25, 2025, December 31, 2025, January 1, 2026, and January 19, 2026. It operates regular hours on holidays like November 11, 2025, and November 28, 2025.
What payment options are accepted at The UPS Store in Lorton?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, Samsung Pay, and Visa.
Where is The UPS Store located in Lorton?
The UPS Store is located at 9435 Lorton Market St, Lorton, VA 22079, in the Lorton Station Marketplace near Bank of America.
Can I use The UPS Store's mailbox services in Lorton?
Yes, The UPS Store offers mailbox services for your mail and packages.
Does The UPS Store in Lorton provide printing and copying services?
Yes, they provide professional printing services, copy services, document finishing, and sign printing.
Which nearby dental offices can I visit before or after my trip to The UPS Store?
Reflection Dental and Impact Dental Care are nearby dental offices you might consider visiting before or after your visit to The UPS Store.
Are there nearby eateries where I can grab food near The UPS Store in Lorton?
Yes, nearby sandwich shops like Quiznos and Jersey Mike's Subs, as well as Asian restaurant Hong Kong Cafe, provide convenient dining options near The UPS Store.
What other nearby services might be useful around The UPS Store in Lorton?
Nearby services include IT and appliance repair at NexGen Geeks, car detailing at Detailxperts of Fairfax County South, and business services at Binary Ideas Local Marketing.