Business Details
About
Water Cooler SupplierBeverage Distributor
Our Water Direct program provides a comprehensive selection of branded beverages to meet healthy hydration needs delivered directly to your home or to commercial businesses. These brands include Poland Spring® and Pure Life®, premium brands like Saratoga® and The Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water™ and Sparkletts®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®.
Location
Reviews
3.1
169 reviews
5 stars
87
4 stars0
3 stars0
2 stars1
1 star
81
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Customers frequently reported missed or rescheduled deliveries, often without prior notice, leading to significant frustration.
Customer Service
The company has been criticized for poor customer service, including difficulty in reaching representatives and unresponsive support channels.
Billing Concerns
Many reviews mentioned unexpected charges and difficulties in canceling services, with some customers feeling scammed.
Product Quality
While some customers praised the water quality, the overall service experience has led many to seek alternatives.
- DDDanny4 days ago1.0Reviews are true. This service really sucks. I've been using them for about 1.5 years and since they got bought out, it has been atrocious. Missed deliveries, random deliveries and bills for items I never ordered and not in my account, website barely works, horrible (read: no) customer service. When they randomly delivered water to me that I didn't order, it took 3 phone calls (and 3 un-responded to emails) to get them to 'credit' me. Wouldn't even refund it. Prices have increased. Service remains atrocious. Force recurring deliveries that I have to cancel because I can't store more than 10 bottles on site, and even though I regularly cancel the 3 upcoming monthly deliveries on my calendar, I'll login a week later and the delivery is magically no longer cancelled. The rental and service fees have also increased, and they keep increasing them without notice. Last I checked, a water cooler is not an appreciating asset, but the rental fee I am paying for my hardware has nearly doubled in the last year. The drivers are nice and the few I've interacted with have all told me the company has gone downhill and they know the service sucks and they aren't happy dealing with it. If your own employees don't like you, you know you suck.
- DMDavron MuslimovJan 4, 20261.0I cancelled 6 months ago. Noone is picking up cooler, and they keep charging for rent. I called thousand times with same inquiry. What a hell is wrong with you guys?
- GPGreg PfisterDec 4, 20251.0Company stated on sign up that as a id.me registered and verified veteran that I would not ever pay for delivery. This is FALSE! Breach of contract. They also fail to provide delivery service on the agreed upon date/time, repeatedly. As a repeated example, had scheduled delivery that they postponed over 4 times before they actually delivered - that's five BUSINESS days after promised delivery. They make it extremely difficult to cancel service. Very shady business practice that I recommend that you stay away from.
- JPJim PapadourisNov 21, 20251.0We have been loyal customers of Mountain Valley for over a decade. The best water in America. Unfortunately they now partner with the worst company in America for water delivery. Scam artists that nickel and dime you for everything and then REFUSE to refund our $50/glass container deposit without managerial authorization. Peace out, we are done.
- DRDavid RoseOct 15, 20251.0So for every delivery they steal $7.59 for cups I continually keep telling them not to deliver and they still do (see below) They steal $6.00 for an administrative fee (pretty new) They charge 11.99 for delivery. (What is their administration doing for $6.00 that isn't included in the 11.99 delivery fee?) This total is $25.58 for every delivery to provide $35.96 worth of water. Such a terrible company that gouges and steals. I can't wait to get a whole office filter and give these thieves the boot. Why deal with theives? Original post: They always leave cups and make me pay for them. I have asked a million times and they still leave cups. We have it written on our account and they still leave cups. These people are the masters of scamming. I’m about to buy a whole office filter so I don’t have to deal with them anymore. I cannot express how much I dislike this company.
Frequently Asked Questions About Primo Brands Delivery
What types of beverages does Primo Brands Delivery offer?
Primo Brands Delivery offers a wide range of branded beverages including Poland Spring®, Pure Life®, Saratoga®, The Mountain Valley®, Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, Zephyrhills®, Primo Water™, Sparkletts™, Splash Refresher™, and AC+ION®.
Where is Primo Brands Delivery located?
Primo Brands Delivery is located at 7408 Lockport Pl, Lorton, VA 22079, USA.
What services does Primo Brands Delivery provide?
Primo Brands Delivery provides a Water Direct program delivering a comprehensive selection of branded beverages directly to homes and commercial businesses.
How can I contact Primo Brands Delivery?
You can contact Primo Brands Delivery by calling +1 800-492-8377.
What categories does Primo Brands Delivery fall under?
Primo Brands Delivery is categorized as a Water Cooler Supplier and Beverage Distributor.
Is Primo Brands Delivery active on social media?
Yes, Primo Brands Delivery has a Facebook page at https://www.facebook.com/primobrandscorp/ and an Instagram handle @primobrandscorp.
How can nearby Lorton Auto Repair benefit Primo Brands Delivery customers?
Customers visiting Primo Brands Delivery can also access vehicle services at nearby Lorton Auto Repair, making it convenient to manage both hydration needs and automotive maintenance in one trip.
What nearby fitness centers can complement Primo Brands Delivery's healthy hydration focus?
Nearby gyms like CrossFit Lorton, Metropolitan Historical Fencing Academy, and SP8 Ball Training offer fitness activities that pair well with Primo Brands Delivery's premium hydration products.
Are there any nearby food and beverage stores near Primo Brands Delivery?
Yes, Elite Wines Imports Inc and Nestle Waters North America are nearby and offer complementary food and drink options for customers before or after their beverage delivery needs.
What should commercial customers know about Primo Brands Delivery's service area?
Located in Lorton, VA, Primo Brands Delivery serves both residential and commercial clients in the region, offering direct beverage delivery with access to local suppliers and service providers nearby.