Business Details
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Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4864 in Leesburg offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Potomac Station Shopping Center.
Details
- DeliveryNot available
Location
Hours
Reviews
3.8
178 reviews
5 stars
122
4 stars2
3 stars
3
2 stars
3
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely rude and unprofessional behavior from the owner and staff, leading to a negative customer experience.
Staff Performance
While some employees received praise for their helpfulness and efficiency, the owner was frequently criticized for his dismissive and aggressive attitude towards customers.
Store Management
The store was noted for poor management practices, including inconsistent service hours and a lack of organization, which frustrated many customers.
Positive Experiences
Despite the negative feedback, several customers reported positive experiences with specific staff members, particularly praising their efficiency and friendliness.
- RCRitika ChadhaDec 13, 20251.0Extremely rude and disrespectful service. Not helpful at all. Avoid this place if you want any work done.
- TMTimothy McCallDec 11, 20251.0Edited to Add: you can tell that the owner came in rude and uninformed from his response below….there were 3 boxes involved, one had already been shipped. I returned with the second set of two boxes which was one shipment that Amazon made a single label for (with the correct weight for the total of the items)—rather than try to understand what was going on and help me fix it, this person got loud and rude and was yelling when as you can see, he didn’t even know what was going on, and I was already being helped. — The supervisor is completely unprofessional and rude, and verbally attacked me while another employee was trying to explain to me how to fix a mistake Amazon had made on a return. I had already made one return without issue in about 60 seconds. Then I brought in my second return from the car and while the associate was explaining Amazon’s error, the supervisor marched over with a raised voice….I’m not even sure why he got involved—I’d been there for about 2 minutes only, the other employee was helping me, and this guy comes in hot raising his voice saying I’d been there too long and his decision was final. The guy needs to be fired—the associate was wonderful, however. Leesburg, go to the Market St UPS, not this one. That one is much friendlier and doesn’t have an uninformed drill sergeant running their store.
- GAGuest AccountNov 18, 20251.0I dropped off a prepaid UPS package with a label from a 3rd party service (PirateShip/Shippo/eBay with discounted rates). The owner told me I shouldn't use these services next time and should pay full price at the store instead, mentioning I should "support local" which felt like an unnecessary guilt-trip. It's hard to support local when the cost is 3x higher for the exact same service. I handled all measuring, weighing, and label printing myself; this was just a drop-off. The lecture was unprofessional and made me uncomfortable.
- MBMorgan BushOct 14, 20251.0Terribly managed - only open 2.5 hours. Wouldn’t accept my packages, despite only needing to scan pre-made return labels. Walked away to the back to do nothing, after saying read the sign hours. Clearly he treats everyone this way, so be prepared to have a poor experience. Quick update: drove five minutes to the other location, and they not only greeted me kindly, but also accepted the packages and printed a receipt in the same time it took to say “hello, welcome in.”
- JMJocelyn MOct 6, 20251.0Worst UPS store in the area. If you need to drop off packages or ship, just use the shipping services at Staples or fight for parking on Market Street.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #4864 in Leesburg offer?
The UPS Store #4864 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.
What are the regular business hours for The UPS Store in Leesburg?
The store is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 10:00 AM to 3:00 PM.
Is The UPS Store in Leesburg open on Sundays?
Yes, The UPS Store is open on Sundays from 10:00 AM to 3:00 PM, but hours may vary on holidays.
Where is The UPS Store #4864 located?
It is located at 673 Potomac Station Dr, Leesburg, VA 20176, inside the Potomac Station Shopping Center.
What payment options are accepted at The UPS Store in Leesburg?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Does The UPS Store #4864 provide mailbox services?
Yes, mailbox rentals and mailbox services are available at this location for secure mail and package receiving.
Are there any special offers available at The UPS Store?
Yes, customers can save with special offers and coupons available on their website.
Which nearby business can I visit if I need shredding services?
Shred Nations, located near The UPS Store, offers shredding services that complement the store's document shredding options for convenience.
Are there any local dining options near The UPS Store in Leesburg?
Yes, nearby restaurants include Lin's James Cafe Chinese Restaurant, James Cafe Chinese Restaurant, Moe's Southwest Grill, Manhattan Pizza, and First Watch, perfect for a meal before or after your visit.
How can nearby businesses like Business Process Strategies and BPSI-Promotional Products assist customers of The UPS Store?
Business Process Strategies and BPSI-Promotional Products provide professional and advertising services that may benefit small businesses utilizing The UPS Store's shipping and printing solutions.