The UPS Store

Reviews

• NC

  Nicole Curler

  Feb 11, 2026
  5.0
  Endre is an absolute professional. He stays calm under pressure, gets things done quickly, and delivers outstanding customer service. I always feel confident and well taken care of when he’s the one working.
• MM

  Menbere Maimer

  Jan 4, 2026
  5.0
  The staff is incredible and they are so kind and respectful and they are amazing hard workers.
• RR

  Riccio riccio

  Dec 29, 2025
  5.0
  As busy as can be just after Christmas and they were still able to come out to get a package from a handicap man... Lifesaver
• CW

  C Williams

  Dec 29, 2025
  1.0
  I walked into The UPS Store on Centreville Road during the holiday return rush and immediately realized this was not a normal “drop it off and leave” operation. After watching what was going on, I left without shipping anything. The line was backed up out the door and barely moving. While standing there, I watched multiple customers get stopped and told their return packaging was “not acceptable” and that they needed to purchase additional boxes or packing materials before their packages could be accepted. This happened repeatedly, with different customers, in a way that felt systematic rather than occasional. What made it especially frustrating is that many of these items were being returned in packaging that clearly worked just fine when UPS delivered them in the first place. Somehow it was good enough to get to my house, but suddenly not good enough to go back out. That disconnect speaks for itself. There is no true drop-off process here. If you already have a label and a box, you still get stuck in the same slow line as people buying packing services, while the counter conversation turns into a debate about whether your box is “acceptable.” The whole setup feels designed to slow things down and push extra purchases during peak season. This store is a franchise, not UPS corporate, but it carries the UPS name and absolutely trades on it. Watching a basic return turn into a sales negotiation was enough for me to decide my time (and patience) was better spent elsewhere. I did not ship anything from this location, and based on what I observed, I won’t be back. If you need a fast, no-drama label scan and drop-off, do yourself a favor and choose another UPS Store.
• AM

  Arielle Masters

  Nov 8, 2025
  4.0
  Super quick and easy mid-morning or mid-afternoon weekdays. Takes longer to park and go in than to do the entire return. Expect a line and a wait on a Saturday afternoon.

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