Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4304 in Herndon offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Clock Tower Shopping Center Near McDonalds & Subway.
Details
- Curbside pickupAvailable
- [Free/Paid] wi-fiNot available
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.6
167 reviews
5 stars
97
4 stars
9
3 stars
5
2 stars
4
1 star
52
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed, with some praising friendly and helpful staff, while others report rude and unprofessional behavior.
Efficiency
Many customers appreciate the quick service, but some experienced long wait times and inefficiencies during busy periods.
Pricing Issues
Several reviews mention dissatisfaction with high printing and shipping costs, with accusations of being overcharged or scammed.
Accountability
Customers express frustration over lack of accountability for lost packages and poor handling of refund requests.
Positive Experiences
Despite negative feedback, numerous customers highlight exceptional service from specific staff members, indicating potential for improvement.
- AMArielle MastersNov 8, 20254.0Super quick and easy mid-morning or mid-afternoon weekdays. Takes longer to park and go in than to do the entire return. Expect a line and a wait on a Saturday afternoon.
- BBBrandon BoydNov 5, 20253.0This UPS Store is convenient to get to, which I definitely appreciate. However, the duo working here tends to move extremely slowly. Yesterday, the line stretched all the way to the door, and during the entire time I waited, the man behind the counter assisted only one customer while the woman handled everyone else. Even when I left and drove past the store afterward, he was still helping the same customer he’d been with when I first arrived. They really need to speed things up to keep the line moving more efficiently. Otherwise, the service itself is friendly, but the pace makes the experience more frustrating than it needs to be.
- MHMalika HamiltonNov 4, 20255.0This is my go-to UPS Store for all my Amazon returns and shipping needs, and I’ve never received anything less than exceptional customer service. Hands down, this is probably the best UPS Store I’ve ever been to when it comes to professionalism, efficiency, and friendliness. The staff here are consistently pleasant, patient, and genuinely happy to help. There’s one gentleman in particular—who I believe is the supervisor—who always goes above and beyond for every customer. I’ve watched him assist people countless times, and he always does it with a positive attitude and a smile, no matter how busy it gets. It’s rare these days to find a place where excellent service feels effortless, but this location truly delivers. I highly recommend this UPS Store for anyone looking for a smooth, friendly, and stress-free experience.
- CWChristopher Sean WilliamsNov 3, 20251.0They make you pack your Amazon returns In a separate box you have to pay for, on top of printing out your own labels. Assuming you have one. Completely insane.
- HEHallie ElizabethOct 13, 20252.0Went in to drop off a package that was already paid for by Mercari and this location couldn’t scan the QR code because their system didn’t recognize it. So instead of printing the label that came with the QR code due to the inconvenience of the scanners, I had to pay out of pocket since they refused to print the same label that was already paid for with the QR code. This was so ridiculous, I’ve come in multiple times with nothing wrong with the QR code until today.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store in Herndon offer?
The UPS Store #4304 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.
What are the regular business hours for The UPS Store in Herndon?
The store is open Monday to Friday from 8:30 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 10:00 AM to 3:00 PM.
Is The UPS Store in Herndon open on holidays?
The store is closed on holidays such as November 27, December 25, December 31, January 1, and January 19. Some holidays have regular hours, like November 11 and 28.
What payment methods are accepted at The UPS Store in Herndon?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Can I receive mail and packages at The UPS Store in Herndon?
Yes, they offer mailbox services for your mail and packages.
Does The UPS Store in Herndon provide notary and shredding services?
Yes, they provide notary public and document shredding services.
How can I contact The UPS Store in Herndon?
You can call them at +1 703-793-9504 or email store4304@theupsstore.com.
Are there any nearby food options close to The UPS Store in Herndon?
Yes, Subway is nearby, offering fast food and sandwich options, and Ned Devine's Irish Gastro Pub and Restaurant provides Irish and American cuisine for dining before or after your visit.
Where can I find professional shredding services near The UPS Store in Herndon?
Shred Nations is located nearby offering professional shredding services, an alternative option for document destruction.
Are there any local businesses near The UPS Store that provide printing or internet services?
Yes, Bots & Bosses, a print media and internet service provider, is located nearby, providing complementary services for your business needs.