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Brand Certified

United States Postal Service

2.3
(164 reviews)

Business Details

2100 E Parham Rd, Henrico, VA
23228, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 2100 E Parham Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2100 E Parham Rd, Henrico, VA
23228, United States

Hours

Monday8:30 AM - 5:00 PM
Tuesday8:30 AM - 5:00 PM
Wednesday8:30 AM - 5:00 PM
Thursday8:30 AM - 5:00 PM
Friday8:30 AM - 5:00 PM
Saturday9:00 AM - 1:00 PM
SundayClosed

Reviews

2.3
164 reviews
5 stars
41
4 stars
7
3 stars
6
2 stars
11
1 star
99
  • KK
    K'Tala
    Apr 20, 2026
    5.0
    Great service.
  • IW
    Ivan Witteborg
    Mar 27, 2026
    5.0
    At a loss for words here. Just had the most incredibly smooth USPS experience of my life. The woman who helped us was delightful, focused and very helpful. We were in / out under 10 minutes for a walk in passport at 9am on a Friday. This USPS is a gem.
  • PS
    Paula Smith
    Mar 27, 2026
    5.0
    The staff is very friendly and helpful even during the busy hours. Thank you.
  • MH
    mohamed hachem
    Mar 17, 2026
    1.0
    I had a very disappointing experience at this USPS location. I came in with a small package that only needed a quick piece of tape to seal it. Instead of helping, the employee insisted that I purchase a roll of tape for $5 just to close the package. For something that would have taken a few seconds and a tiny piece of tape, this felt unreasonable and unnecessary. What made the experience worse was the attitude of the representative. The employee was rude and dismissive rather than helpful. Customer service at a post office should at least be respectful, especially for such a simple request. Overall, the experience felt unhelpful and unfriendly. I hope management improves customer service and considers more reasonable solutions for small issues like sealing a package.
  • MI
    Mugurel Iosif
    Mar 6, 2026
    1.0
    Terrible customer service! Friday morning is the time when they accept walk-ins for passport application - but apparently not today. My wife and I took off from work, and delayed my kid in school to make it there for his passport renewal. We arrived at 10:30am and had all the documents needed. She refused us and lied saying they only accept walk-ins until 10 am. There was nobody behind us with a passport appointment. Yet, she didn't want to do it. Left and got home, checked the website again turns out they were suppose to accept walk-ins until 10:30am. This is why people hate such institutions. Lazy, unfriendly people with no skills. Just wasting everyone's time!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified April 26, 2026Yext Knowledge Graph
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