United States Postal Service

2.2
155 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 2100 E Parham Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2100 E Parham Rd, Henrico, VA
23228, United States

Hours

Reviews

2.2
155 reviews
5 stars
36
4 stars
7
3 stars
6
2 stars
11
1 star
95

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about individual employees.

Delivery Issues

Numerous reviews highlighted problems with mail delivery, including lost packages and missed deliveries.

Long Wait Times

Customers frequently mentioned long lines and slow service, often with only one counter open.

Inconsistent Experiences

Some customers had positive experiences with specific employees, but overall service quality varied significantly.
  • MM
    Mahmood Mayar
    Dec 29, 2025
    1.0
    They didn’t let me to use their tape the fortress to buy their tape
  • AV
    Anne Vaughn
    Dec 22, 2025
    5.0
    I go out of my way to come to this post office because of the kind service and efficiency.
  • DC
    Debra Clark
    Oct 29, 2025
    1.0
    Where to start? 1. If only the counter employees were as interested in helping customers as they were talking to each other about their personal problems. I was literally the ONLY person in line - there were 3 people at the counter - and they continued talking among themselves and ignored me completely. 2. The lobby is never stocked with items like labels, priority envelopes, etc. I go sometimes after closing and use the self-mailing kiosk ... the racks with supplies are always EMPTY. I've had to run to CVS around the corner to get mailing supplies. This location is a joke.
  • WH
    Will Harris
    Oct 20, 2025
    1.0
    Informed Delivery shows several pieces of mail scanned and there are multiple days where the letter carrier just doesn't show up to deliver the mail. This location is dreadful
  • JS
    Jeovane Silva
    Sep 29, 2025
    1.0
    Worst delivery carrier ever. Always loosing packages and Always laing about it saying it was delivered or they attempted to delivery but then you never hear about your package again!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.