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Brand Certified

United States Postal Service

2.3
(160 reviews)

Business Details

2100 E Parham Rd, Henrico, VA
23228, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 2100 E Parham Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2100 E Parham Rd, Henrico, VA
23228, United States

Hours

Reviews

2.3
160 reviews
5 stars
39
4 stars
7
3 stars
6
2 stars
11
1 star
97

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, with staff being rude, unhelpful, and dismissive.

Delivery Issues

Numerous complaints about lost packages, missed deliveries, and inconsistent mail service were noted.

Staff Attitude

Several reviews highlighted a lack of professionalism and a negative attitude among employees.

Long Wait Times

Customers frequently experienced long lines and slow service, often with only one counter open.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, overall experiences varied widely.
  • SC
    Steven Chavis
    Feb 26, 2026
    5.0
    It is always a pleasure to go to the post office. With their strict adherence to statutory requirements and familiarity with digital systems - they are an outlier in the commonwealth's current administrative system. When no one else is there for you, the post office will be.
  • AS
    Annette Sklar
    Feb 25, 2026
    5.0
    The young lady behind the counter was very nice. Great service.
  • MW
    Matthew Williams
    Feb 6, 2026
    1.0
    I want to love my post office but it’s difficult when they go days without scanning the packages dropped off. My business is hurting because they don’t process the drop offs for days. Please…
  • ON
    Owner N
    Jan 30, 2026
    1.0
    I had a package down there at my old address didn't get delivered to my new address and did a change address.
  • MM
    Mahmood Mayar
    Dec 29, 2025
    1.0
    They didn’t let me to use their tape the fortress to buy their tape

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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