Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 2000 Starling Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.7
252 reviews
5 stars
36
4 stars
5
3 stars2
2 stars
7
1 star
202
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlight consistently rude and unprofessional behavior from staff, with many customers feeling disrespected and mistreated.
Passport Services
Many customers report negative experiences specifically related to passport appointments, including cancellations without notice and unhelpful staff.
Delivery Issues
Frequent complaints about misdelivered or undelivered packages, with customers expressing frustration over lost mail and poor tracking.
Staffing Problems
Customers noted long wait times due to understaffing, particularly during peak hours, leading to dissatisfaction with service speed.
Mixed Experiences
While many reviews are negative, some customers did report positive interactions with specific staff members, indicating inconsistency in service quality.
- PJPAMALA JOHNSONOct 24, 20251.0I really mean 0, service is poor. They say my package was delivered and asked if I looked at the picture. All you see is the picture of the package no building no address. This is a scam operation.
- JMJai MishraOct 11, 20255.0We had passport renewal appointment here.Amazing service and welcoming staffs.
- MBMary anne brewsterOct 3, 20251.0Have not had any mail in 3 days. Waiting on a phone bill sent on Sept 19. Not received. Didn't get an electric bill in August . Got a double bill in sept.but of course ,it's dominion fault. When I got mail 3 days ago. I was expecting a delivery.it was a box pushed into my mailbox. Had to cut the box open to get it out .Regency branch service is bad.
- GMGeoff MannOct 2, 20251.0Go to the Rockville P.O. located at 16590 Pouncey Tract Rd, Rockville, VA 23146 Do not attempt to get a passport at this Regency location under any circumstances. You will receive sub-human treatment. If enough people avoid this passport office perhaps it will be closed and the employees fired. The employees working at this Regency passport office are the worst of society.
- HNHeather NicoleSep 28, 20251.0Several times, they have marked my package as "delivered" only for me to receive it a few days later. It should be illegal to falsify when my package was delivered.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Where is the United States Postal Service located in Henrico, VA?
It is located at 2000 Starling Dr, Henrico, VA 23229.
What are the opening hours of the United States Postal Service at 2000 Starling Dr?
The post office is open Monday to Friday from 8:00 AM to 5:00 PM, and on Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.
Can I apply for a passport at this USPS location?
Yes, this location accepts first-time U.S. Department of State passport applications and can also take passport photos by appointment.
Do I need an appointment for passport services at this Post Office?
Most passport services require an appointment using the online scheduler, though limited walk-in hours may be available at select locations.
Can I rent a PO Box online for this USPS location?
Yes, you can search for and reserve PO Boxes online at https://www.usps.com/manage/po-boxes.htm and complete your setup in person.
How much does a passport photo cost at this USPS?
The current fee for a passport photo at USPS is $15.
Is there 24/7 access to PO Boxes at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, but availability varies by location. Please check with the local Post Office for specific hours.
What nearby dining options are available around the United States Postal Service at 2000 Starling Dr?
Nearby dining options include Panda Express, offering Chinese fast food, and McDonald's for burgers and fast food, both convenient for meals before or after your visit.
What nearby financial services can I find close to this USPS location?
Nearby financial services include LibertyX Bitcoin ATM for currency exchange, Western Union for money transfers, and Atlantic Union Bank ATM for banking services.
Are there any educational or family services near the USPS location at Starling Dr?
Yes, nearby you can find Starling Child Care & Learning Complex and Starling Child Care preschool, suitable if you are dropping off children or need childcare resources.