Brand Certified
United States Postal Service
1.7(260 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
2000 Starling Dr, Henrico, VA
23229, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 2000 Starling Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
1.7
260 reviews
5 stars
38
4 stars
5
3 stars2
2 stars
7
1 star
208
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unprofessional behavior from staff, with many customers feeling disrespected and poorly treated.
Passport Services
Many customers reported negative experiences with passport appointments, including cancellations without notice and rude service from staff.
Delivery Issues
Frequent complaints about delayed or misdelivered mail and packages, with customers expressing frustration over the reliability of the postal service.
Staffing Problems
Customers noted long wait times due to understaffing, with many expressing dissatisfaction over the lack of available employees to assist during busy periods.
- JGJordan GiddensFeb 21, 20261.0Are you guys paid to be rude to those of us trying to mail things…? Every time I come in, I try to be so nice to those of you working there, but why? I am met with rudeness and horrible attitudes every time I come in. If it was not the closest post office to where I am mailing from I would NEVER return. I don’t appreciate being treated so poorly when I try to be as kind as possible every time I visit. Get yourselves together and remember you’re paid to be nice to the postal customers. Sheesh!
- SSSASFeb 18, 20261.0Where is everybody? Line 7 people long - not one worker in sight. Dread going to this awful place. My mistake, should’ve gone to the Rockville post office.
- SVSaskia VossFeb 3, 20261.0no mail due to the snow, but our mailboxes are free of ice and snow and can easily be accessed. Trying to call is simply a joke, they make sure you can't talk to someone. The 804 phone number on th website is not their number. So pathetic.....Mickey Mouse operation
- BFBrian ForresterJan 29, 20261.0They are all bad but this may be the worst post office in a 100 mile radius.
- LLLaurenJan 23, 20265.0This is an unsolicited review. Have been coming here for years - the staff here is always wonderful to me and my entire family. They are extremely professional, helpful, and patient. There was no wait today and Elsie gave us excellent attention, understanding the seriousness of preparing passport renewal applications. Highly recommend if you are mailing important documents.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Brand Certified Facts from United States Postal Service
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Certified March 01, 2026Yext Knowledge Graph
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