Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 10509 Patterson Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.0
130 reviews
5 stars
24
4 stars
8
3 stars
4
2 stars
5
1 star
89
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several instances of poor management and lack of professionalism.
Passport Services
Numerous complaints about cancelled passport appointments and lack of communication regarding scheduling, leading to frustration among customers.
Delivery Issues
Frequent reports of mail not being delivered, packages going missing, and inconsistent service in mail delivery.
Staffing Problems
Customers noted long wait times due to understaffing, with many expressing frustration over the lack of available employees during busy hours.
Mixed Experiences
While some customers praised individual staff members for their helpfulness, the overall sentiment leaned towards dissatisfaction with the service provided.
- SSSeema Sharma6 days ago1.0They should update the system no to walk-in passport service. People are rude , he said you need to hear early. Clearly online said walking 12 to 3 pm.
- KKKevinJul 26, 20254.0Continental breakfast was good but I was expecting and omelette station. Big sad
- KDKimberlee DrewJul 22, 20251.0I had an appointment for a passport visit for weeks scheduled. I show up with this lovely notice on the door. They email and ask you to notify them if you need to cancel your appointment but no one reaches out to let me know that I needed to reschedule. An email would be nice.
- LALet's Party event agencyJun 10, 20255.0I’ve always had a great experience at this post office. The staff is polite, helpful, and patient — even when the line gets long. As someone who runs a local business (Let’s Party – we do kids’ entertainment across Virginia), I ship things regularly and really appreciate how understanding and professional the team is. Thank you for your excellent service!
- TNTetiana NeatFeb 27, 20251.0If you can't deliver the envelope to the recipient's home, then don't bring it. Hang a note on his door saying that his envelope is at the post office. Let him come and pick up the letter himself. My letter has traveled a long way from Ukraine to the United States. It didn't get lost in Ukraine, where there is a war, it didn't disappear in Europe, having crossed several countries and borders, it didn't drown in the Atlantic Ocean. It got to Richmond without getting lost on the roads of the East Coast. But it got lost at the post office on Patterson Avenue. And no one can find it. And it's not surprising. Because this office is in terrible disarray. You can lose anything you want there. I was sent an important document from Ukraine. I am already depressed because of the war in my country. And who will pay me for at least the moral damage that the sloppy post office caused me?
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service on Patterson Ave?
You can send mail and ship packages, purchase money orders, rent Post Office boxes, apply for passports, buy gift cards, and more at 10509 Patterson Ave.
Can I apply for a passport at this USPS location?
Yes, this Post Office accepts first-time U.S. passport applications and offers passport photo services by appointment.
Do I need an appointment for passport services at this location?
Yes, most passport services require an appointment through the online scheduler. Limited walk-in hours may be available at select locations.
What are the operating hours of this Post Office?
Monday to Friday from 8:00 AM to 5:00 PM, Saturday from 10:00 AM to 2:00 PM, and closed on Sundays.
Can I rent a PO Box online and what are the costs?
Yes, you can search and reserve PO Boxes online. Pricing varies by location; visit the USPS website and enter your ZIP Code for details.
Is 24/7 access available for PO Boxes at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary. Please check with this Post Office for specifics.
What nearby places can help me find the United States Postal Service at 10509 Patterson Ave?
Nearby you will find the USPS Collection Point, US Post Office, Glamful furniture store, and First Citizens Bank which are recognizable landmarks around this Post Office.
Are there any convenient services near the Post Office for after mailing packages?
Yes, Patterson Gas Mart and bp gas stations and convenience stores are nearby, great for refueling or grabbing a snack after your visit.
Where can I find dental and health services near the Post Office?
Inspired Smiles dental office and Dr. Karen S. McAndrew prosthodontist are nearby for your dental health needs.
Is there a travel agency nearby for passport and visa services?
Yes, Jannat Travel & Tours nearby offers tours, travel services, and passport and visa assistance, complementing your visit to the Post Office.