United States Postal Service

2.0
134 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 10509 Patterson Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
10509 Patterson Ave, Henrico, VA
23238, United States

Hours

Reviews

2.0
134 reviews
5 stars
25
4 stars
9
3 stars
4
2 stars
5
1 star
91

What are people saying?

AI-generated from recent customer reviews

Staff Performance

While some customers praised the staff for being knowledgeable and helpful, many others reported rude and unprofessional behavior from certain employees.

Service Reliability

Numerous reviews highlighted issues with service reliability, including canceled appointments, lost mail, and inconsistent delivery.

Wait Times

Customers frequently mentioned long wait times and understaffing as significant problems, leading to frustration during visits.

Passport Services

The passport service received particularly negative feedback, with many customers reporting canceled appointments and poor communication.
  • EB
    Eliza B
    Dec 29, 2025
    1.0
    Today-Stayed in line for 27 minutes with 7 people in front of me. Attendant (only one) talked about many things other than mail to each person - asking questions requiring responses and pauses in shipping process , then one person with a marijuana t shirt (prompting attendant to comment on that) needed a package retrieved from his PO Box. Attendant went in the back twice searching for 9 minutes. Had not listened to marijuana guy properly - then more conversation about where to find marijuana. When I finally got to the counter- I had 10 first class envelopes needing postage - attendant said I’d have to wait until all people behind me were served and the office almost closed. I ship daily and have never had a worse experience with unprofessional service
  • EF
    Eric Fox
    Dec 22, 2025
    1.0
    Slowest post office I’ve ever been too. Ridiculous
  • OC
    Oliver C
    Dec 14, 2025
    5.0
    The staff are knowledgeable and have helped me on many occasions.
  • DQ
    Douglas Quackenbush
    Dec 10, 2025
    4.0
    Staff cuts make longer lines!
  • SS
    Seema Sharma
    Nov 18, 2025
    1.0
    They should update the system no to walk-in passport service. People are rude , he said you need to hear early. Clearly online said walking 12 to 3 pm.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.