Brand Certified
United States Postal Service
2.1(139 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
10509 Patterson Ave, Henrico, VA
23238, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 10509 Patterson Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.1
139 reviews
5 stars
27
4 stars
10
3 stars
5
2 stars
5
1 star
92
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, with several expressing frustration over poor service and lack of accountability.
Staffing Issues
Numerous reviews highlighted chronic understaffing, leading to long wait times and inadequate service during busy periods.
Passport Services
Customers consistently experienced issues with passport appointments, including cancellations and lack of communication regarding availability.
Delivery Problems
Frequent complaints about lost packages, incorrect deliveries, and unreliable mail service were noted, contributing to overall dissatisfaction.
Mixed Experiences
While some customers praised individual staff members for their helpfulness, the overall sentiment leaned heavily towards negative experiences.
- EJEmily JohnsonFeb 24, 20264.0Just an FYI that as of February 2026, the staff told me that the passport walk-in hours are Tuesday from 9-10am and that the hours posted on their website are wrong.
- MSMatthew SnellenFeb 20, 20265.0I went today to check the status of a package that I’ve been waiting on. The tracking made it seem that it was sitting at this office not moving. I feared that it was lost in the mail. Sheldon was able to pull up detailed tracking on his computer and explain the reason for my delay. He was very helpful and definitely calmed my fears of a lost package. Thanks to Sheldon for putting me at ease.
- MSMary SodenFeb 6, 20263.0Most times I've gotten a great man to help me. Noticed and heard the women working there are not very pleasant, more in the rude side and very sluggish. Government workers can be unhappy so why work there? Dealing with public they should be curtious. Do they get reviews? Need to be accountable.
- ABAmina BoydFeb 5, 20261.0Nothing but trouble from this post office. Get a delivery notification go to my mailbox there is a key in my mailbox to open the locker it’s supposedly in, but when I open the locker there is no package. I’m filing a complaint with the post master. This has happened multiple times and I have to go through hell to try and get it resolved. USPS is failing. I never want anything shipped or delivered by them. I’d give a 0 if I could. This location desperately needs to be investigated.
- AFAmerican Style Nunchaku FederationJan 27, 20261.0Won't answer the phone or allow a person to make a passport appointment via computer. Close it down.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service on Patterson Ave?
You can send mail and ship packages, purchase money orders, rent Post Office boxes, apply for passports, buy gift cards, and more at 10509 Patterson Ave.
Can I apply for a passport at this USPS location?
Yes, this Post Office accepts first-time U.S. passport applications and offers passport photo services by appointment.
Do I need an appointment for passport services at this location?
Yes, most passport services require an appointment through the online scheduler. Limited walk-in hours may be available at select locations.
What are the operating hours of this Post Office?
Monday to Friday from 8:00 AM to 5:00 PM, Saturday from 10:00 AM to 2:00 PM, and closed on Sundays.
Can I rent a PO Box online and what are the costs?
Yes, you can search and reserve PO Boxes online. Pricing varies by location; visit the USPS website and enter your ZIP Code for details.
Is 24/7 access available for PO Boxes at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary. Please check with this Post Office for specifics.
What nearby places can help me find the United States Postal Service at 10509 Patterson Ave?
Nearby you will find the USPS Collection Point, US Post Office, Glamful furniture store, and First Citizens Bank which are recognizable landmarks around this Post Office.
Are there any convenient services near the Post Office for after mailing packages?
Yes, Patterson Gas Mart and bp gas stations and convenience stores are nearby, great for refueling or grabbing a snack after your visit.
Where can I find dental and health services near the Post Office?
Inspired Smiles dental office and Dr. Karen S. McAndrew prosthodontist are nearby for your dental health needs.
Is there a travel agency nearby for passport and visa services?
Yes, Jannat Travel & Tours nearby offers tours, travel services, and passport and visa assistance, complementing your visit to the Post Office.
Brand Certified Facts from United States Postal Service
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Certified March 01, 2026Yext Knowledge Graph
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