Brand Certified
United States Postal Service
1.6(196 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
5300 Klockner Dr, Henrico, VA
23231, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 5300 Klockner Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
1.6
196 reviews
5 stars
21
4 stars
7
3 stars
8
2 stars
5
1 star
155
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.
Delivery Issues
Many customers reported frequent delivery problems, including misdelivered packages and late mail.
Staffing Problems
Customers expressed frustration over long wait times due to insufficient staff, often only one clerk available during busy hours.
Management Concerns
Several reviews called for management changes, citing a lack of accountability and poor operational oversight.
Mixed Experiences
While many had negative experiences, a few customers reported positive interactions with specific staff members.
- ENE. NigmaFeb 12, 20261.0Whoever delivers mail from this location to Williamsburg Road needs to find a new job. Not only does my mail get delivered irregularly but today I got a large envelope with sensitive documents in it that read in very large print in plain English at the bottom “Do Not Bend” this carrier in their infinite wisdom and vast intelligence decided to FOLD IT TO FIT IT INTO MY MAIL BOX. A+ for reading comprehension and following instructions. I hope nothing but the worst for everyone who operates this location. Yall SUCK.
- KTKiara ThomasFeb 12, 20261.0If i could give this a 0 I would. Drove all the way over here for them not to have a working label printer to ship my package. That’s the sole job of the post office is to ship packages. Won’t come here again
- ELEasy End LandscapingJan 20, 20261.0I ordered something shipped from Williamsburg to Richmond. A 45 minute drive. We are on day 6, my package left Colorado yesterday and is now in Texas. The incompetency is terrifying.
- MWMaya WashingtonDec 22, 20251.0Rude workers, need to be held accountable.
- HSHarrison SNov 18, 20251.0I was cussed out and insulted by the associate for asking if they had tape. DO NOT GO TO THIS USPS!!!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 5300 Klockner Dr?
You can send mail and ship packages, purchase money orders, rent Post Office boxes, apply for passports, buy gift cards, and more.
Can I apply for a U.S. passport at this location?
Yes, this Post Office accepts first-time passport applications and can also take your passport photo by appointment.
Do I need to schedule an appointment for passport services at this location?
Most passport services require an appointment using the online scheduler, though limited walk-in hours are available at select locations.
What are the hours of operation for this Post Office?
Monday to Wednesday and Friday: 8:30 AM to 5:00 PM; Thursday: 8:30 AM to 12:00 PM; Saturday: 9:30 AM to 12:30 PM; Sunday: Closed.
Can I rent a PO Box at this Post Office and how can I do it?
Yes, you can reserve a PO Box online or apply in person at this location. Visit https://www.usps.com/manage/po-boxes.htm to start the process.
Is after-hours access available to PO Boxes at this Post Office?
Most USPS locations offer 24/7 access to PO Boxes in the lobby; check with this local Post Office for specific lobby hours.
What is the cost for a passport photo at this USPS location?
The current fee for a passport photo at USPS is $15.
How might the nearby Carter Industries LLC benefit a visitor to the Post Office?
Visitors who need financial or professional services can visit Carter Industries LLC nearby for assistance before or after their trip to the Post Office.
What are some automotive service options near the Post Office?
Nearby are several automotive businesses like EFI Performance LLC for auto customization and repair, Blackops Auto Pro for detailing and body work, and Coastal Towing and Recovery for towing services.
Are there nearby storage facilities near the Post Office for additional shipping or storage needs?
Yes, nearby storage options include Blue & Gray Self Storage, Datastor, Stewart Moving & Storage, and Crate & Barrel Warehouse which can assist with storage or packing needs.
Brand Certified Facts from United States Postal Service
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Certified March 01, 2026Yext Knowledge Graph
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