Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 5300 Klockner Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.7
193 reviews
5 stars
21
4 stars
7
3 stars
8
2 stars
5
1 star
152
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and lack of accountability.
Delivery Issues
Customers frequently reported misdelivered packages, late mail, and unreliable delivery times, leading to significant dissatisfaction.
Management Concerns
Several reviews called for management changes, citing poor oversight and lack of professionalism among staff.
Accessibility
Customers noted difficulties in reaching the post office by phone, with many complaints about unanswered calls and long wait times in person.
- MWMaya WashingtonDec 22, 20251.0Rude workers, need to be held accountable.
- ELEasy End LandscapingDec 3, 20251.0every last trackable package for a month straight has arrived in richmond, then immediately sent back out of state only to take several extra days to return. and they blame midwest weather despite the fact the entire process from start to finish was east coast. really sad how inefficient it is.
- HSHarrison SNov 18, 20251.0I was cussed out and insulted by the associate for asking if they had tape. DO NOT GO TO THIS USPS!!!
- JJJadaOct 28, 20251.0I went on a non busy weekday and there was a lightskin lady with a mask on, glasses, and a wig (don't know her name)but she sounded like she was from New York or somewhere up north. She was very rude and unsettling talking to customers, I almost wanted to call corporate on her. She was unnecessarily mean to me because I didn't know certain information so I kept a peaceful tone of voice and said I had to come back. There was an older man in front of me who also was asking a question and she stated "why you bringing me that for" in a mean tone of voice, like how dare you talk to people like that. This job obviously isn't for her and if I got to see her again and she acts the same way she did I swear I will escalate it.
- PSParis SomervilleAug 27, 20251.0I would love to give this place five stars, but let me address why I will not. I had a little bit of a wait in the lobby, but I can deal with that. When the gentleman came out to help service me, I was baffled by what took place during checkout. One of the prompts on the screen, asks you how your service was accompanied by three circle faces. One is red for poor service, yellow for mediocre and green for good. When that screen popped up, the gentleman immediately reached over and clicked on the green circle, as if he was just helping me to clear the screen. So basically, he was skewing the numbers in terms of how they’re rated for their service. Absolutely not OK.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 5300 Klockner Dr?
You can send mail and ship packages, purchase money orders, rent Post Office boxes, apply for passports, buy gift cards, and more.
Can I apply for a U.S. passport at this location?
Yes, this Post Office accepts first-time passport applications and can also take your passport photo by appointment.
Do I need to schedule an appointment for passport services at this location?
Most passport services require an appointment using the online scheduler, though limited walk-in hours are available at select locations.
What are the hours of operation for this Post Office?
Monday to Wednesday and Friday: 8:30 AM to 5:00 PM; Thursday: 8:30 AM to 12:00 PM; Saturday: 9:30 AM to 12:30 PM; Sunday: Closed.
Can I rent a PO Box at this Post Office and how can I do it?
Yes, you can reserve a PO Box online or apply in person at this location. Visit https://www.usps.com/manage/po-boxes.htm to start the process.
Is after-hours access available to PO Boxes at this Post Office?
Most USPS locations offer 24/7 access to PO Boxes in the lobby; check with this local Post Office for specific lobby hours.
What is the cost for a passport photo at this USPS location?
The current fee for a passport photo at USPS is $15.
How might the nearby Carter Industries LLC benefit a visitor to the Post Office?
Visitors who need financial or professional services can visit Carter Industries LLC nearby for assistance before or after their trip to the Post Office.
What are some automotive service options near the Post Office?
Nearby are several automotive businesses like EFI Performance LLC for auto customization and repair, Blackops Auto Pro for detailing and body work, and Coastal Towing and Recovery for towing services.
Are there nearby storage facilities near the Post Office for additional shipping or storage needs?
Yes, nearby storage options include Blue & Gray Self Storage, Datastor, Stewart Moving & Storage, and Crate & Barrel Warehouse which can assist with storage or packing needs.