United States Postal Service

2.5
131 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1062 W Mercury Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1062 W Mercury Blvd, Hampton, VA
23666, United States

Hours

Reviews

2.5
131 reviews
5 stars
30
4 stars
19
3 stars
5
2 stars
3
1 star
74

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, leading to a negative experience.

Long Wait Times

Frequent complaints about long lines and insufficient staffing, causing delays for customers.

Inaccurate Hours

Numerous reviews highlighted discrepancies between posted hours online and actual operating hours, leading to customer frustration.

Mixed Experiences

While some customers praised the efficiency and friendliness of certain staff members, others had consistently negative interactions.
  • BC
    Bradley Carrington
    Dec 23, 2025
    1.0
    Why is the post office so useless?
  • CL
    Caitlynn Lantz
    Dec 21, 2025
    1.0
    Dropped off my Christmas cards in the box right upfront and no one still hasn’t gotten a single Christmas card from us and Christmas is in 4 days .. we put the cards in the box December 7th!!!!
  • WD
    William Davis
    Dec 9, 2025
    5.0
    There have been numerous complaints about the postal service at large in Hampton. However, this is one office where I have received prompt, courteous, professional service
  • RR
    Rose
    Nov 28, 2025
    1.0
    My packages never tracked from the pre-paid shipping drop-off bin area, one in October and one today. Guess I'll have to go back to standing in line for a receipt. Missing packages? Call 1800 ask usps for an investigation, and/or OIG. I can't be the only one having packages disappear.
  • MW
    Makayla Williams
    Nov 4, 2025
    1.0
    Super long line with only 1 employee. Horrible Experience, they are very slow. Go to other locations they’re much better. I hate this location.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.