United States Postal Service

2.0
258 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 809 Aberdeen Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
809 Aberdeen Rd, Hampton, VA
23670, United States

Hours

Reviews

2.0
258 reviews
5 stars
51
4 stars
8
3 stars
6
2 stars
13
1 star
180

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers consistently reported poor service, including long wait times, unprofessional behavior, and lack of communication from staff.

Delivery Issues

Numerous complaints about mail not being delivered, misdelivered packages, and delays in receiving mail were noted.

Staff Attitude

Many reviews highlighted rude and unhelpful attitudes from employees, contributing to a negative customer experience.

Management Concerns

Customers expressed frustration over the lack of effective management and accountability at this location.

Positive Experiences

Despite the negative feedback, some customers reported positive interactions with specific staff members, indicating that service can vary.
  • LS
    Leslie Stay
    3 days ago
    5.0
    I do not go very often. And when I go and do business they have always been very nice, friendly and very polite 😁 Have to say this to everyone the postal workers are doing they can to serve others. The problem is you probably. Use your brain 🧠 and find another Postal Office and see if they will do it your way. Stop Complaining! Be Grateful there is a Post Office 🙏✌️
  • BP
    Bryan Perez
    6 days ago
    1.0
    One star doesn’t reflect how bad this station is. Manager didn’t have the common courtesy to speak/handle my issue. Many throughout my apartment community are dissatisfied with the careless mishandling of delivered packages. Government needs to shut this station down…said what I said.
  • RC
    Rebecca Callis
    Jan 2, 2026
    1.0
    They said my package was delivered on 1/2/26 and it was not. This was a very important package. The person delivering mail to Peninsula Grove Apt just delivers mail and places the packages where every they want to. On our community wall there are so many packages that are missing. Do better.
  • FT
    Fred T
    Dec 16, 2025
    1.0
    Slow slow slow service. I asked to speak with a Manager because of a medical note I turned in so my mail can get delivered. Its going on 2 weeks and my mail still isnt being delivered NOR did they respond. So, im back up here waiting still waiting for the manager to tell me if my letter was approved or denied. Its going on 25 minutes of waiting with the response "the manager is really busy". I ask can I just pick up my mail now instead of waiting for an unknown amount of time. I was told no, since it's escalated with the manager, "im going to let the manager handle it". Im like I just need to get my mail because it's unfair to have a customer waiting this long with no update, no service to receive my mail. Im waiting for black lady with long braids and I was assisted by lady with curly hair that doesn't go passed the shoulder.
  • BJ
    Brian Jace
    Dec 3, 2025
    1.0
    Service is horrible. Don’t bother making an appointment, they don’t stick to the timeline anyway. Passport office is empty. Should’ve went back there and started filing my own passport renewal paperwork. No manager on site? Please fix that, it’s not hard to get organized. Workers try best they can but can’t seem to get it right unfortunately. Skill issue, user error. Do not go here, go to the one closer to PTC instead. Just trying to help out. If you need a functional manager, please seek help!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.