United States Postal Service

2.0
251 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 809 Aberdeen Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
809 Aberdeen Rd, Hampton, VA
23670, United States

Hours

Reviews

2.0
251 reviews
5 stars
50
4 stars
8
3 stars
6
2 stars
13
1 star
174

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported problems with mail delivery, including misdelivered packages, late deliveries, and packages marked as delivered but not received.

Customer Service

Feedback indicates a significant number of complaints regarding rude and unhelpful staff, with some customers experiencing positive interactions, but many expressing frustration with the overall service.

Operational Hours

Customers noted inconsistent hours of operation, with some reporting that the post office opens later than expected and others experiencing long wait times.

Package Handling

Several reviews mentioned issues with packages being lost, stolen, or mishandled, leading to dissatisfaction with the handling of mail and packages.

Mixed Experiences

While many reviews were negative, a few customers praised specific employees for their helpfulness and efficiency, indicating that experiences can vary significantly.
  • JR
    Jay R
    Oct 24, 2025
    1.0
    Lately my mail hasn't been coming regularly, and when it was coming regularly it was getting here between 7pm-9pm. Today I went in to inquire about my package that was supposed to be delivered 23 Oct 2025, representative went somewhere in the back and came back and said he couldnt find anyone responsible for my package. They made me fill out a complaint form and I never heard anything, and no delivery. This is the 2nd time as many weeks. Last week I ask the carrier whats going on with my mail no one on the street hasn't seen mail in a week. And apparently the carrier said ahe was told not to deliver to my address, even though I never spoke to anyone about not delivery my mail. Like this is ridiculous, people waiting on important time sensitive documents and mail. And yall over here finger popping each other. UPDATE recieved a call this morning at 9:17AM told me my package would be delivered first thing in the morning. Its 4:58pm my package isnt here🥴 Its Monday 27th October
  • AG
    Alicia Garza
    Sep 26, 2025
    1.0
    Mail man put my package on hold cause my dog was loose inside my fence.but i was standing outside and he just walk on by,didn’t even said a word to us.i think it was rude,now now i had to go to to two post office looking for my package and im glad i did cause my package was not going to be delivered,
  • FT
    Felicia Tucker
    Sep 18, 2025
    1.0
    If I was standing on the other side of the door to the point I could not see her actual body, I just see someone opening the door, why would I not grab the door to go in? Definitely could have said what she said in a different manner. I will be checking up on this and calling corporate. Don’t like your job? QUIT.
  • DD
    Dana Dudley
    Sep 9, 2025
    1.0
    This place is absolute trash. What's the point of doingva change of address? They're rude. Their communication is trash. I've never seen this type of incompetence.
  • JS
    Justin Smith
    Sep 4, 2025
    1.0
    The number of times my packages have been misdelivered is absolutely unreasonable.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.