The UPS Store

Reviews

• KM

  Kar May

  1 day ago
  1.0
  D MY PACKAGE! They LIED and said I “refused the package” tho I was home that entire week sick (didn’t even leave to go to the store). So they’re claiming I paid the 50$ and then chose to refuse the package?? Cute. I called FIVE separate times - on the last two calls the non English speaking reps told me my package was “being released” and would “be delivered within the next 2 days”. More lies. It never came. Called again, they said the same thing. I also asked for a break down of the costs and tariffs which the male said he’d email to me, shockingly no email but he did disclose that 36$ of that fee was a “brokerage fee” on UPS part…the tariffs were only 9$ of the entire fee! Racket. Come to find out they ALSO charged the sender 20$ more dollars on their end. So all in all ups received nearly 70$ for a 5x5 package that they SENT BACK TO THE SENDER! I have photos and proof of all of this. Including ups rolling up to my neighborhood, not getting out of the truck, and leaving! Absolute scammers
• SE

  Spam Email

  1 day ago
  1.0
  D MY PACKAGE! They LIED and said I “refused the package” tho I was home that entire week sick (didn’t even leave to go to the store). So they’re claiming I paid the 50$ and then chose to refuse the package?? Cute. I called FIVE separate times - on the last two calls the non English speaking reps told me my package was “being released” and would “be delivered within the next 2 days”. More lies. It never came. Called again, they said the same thing. I also asked for a break down of the costs and tariffs which the male said he’d email to me, shockingly no email but he did disclose that 36$ of that fee was a “brokerage fee” on UPS part…the tariffs were only 9$ of the entire fee! Racket. Come to find out they ALSO charged the sender 20$ more dollars on their end. So all in all ups received nearly 70$ for a 5x5 package that they SENT BACK TO THE SENDER! I have photos and proof of all of this. Including ups rolling up to my neighborhood, not getting out of the truck, and leaving! Absolute scammers
• KM

  Kay May

  1 day ago
  1.0
  D MY PACKAGE! They LIED and said I “refused the package” tho I was home that entire week sick (didn’t even leave to go to the store). So they’re claiming I paid the 50$ and then chose to refuse the package?? Cute. I called FIVE separate times - on the last two calls the non English speaking reps told me my package was “being released” and would “be delivered within the next 2 days”. More lies. It never came. Called again, they said the same thing. I also asked for a break down of the costs and tariffs which the male said he’d email to me, shockingly no email but he did disclose that 36$ of that fee was a “brokerage fee” on UPS part…the tariffs were only 9$ of the entire fee! Racket. Come to find out they ALSO charged the sender 20$ more dollars on their end. So all in all ups received nearly 70$ for a 5x5 package that they SENT BACK TO THE SENDER! I have photos and proof of all of this. Including ups rolling up to my neighborhood, not getting out of the truck, and leaving! Absolute scammers
• AW

  Amanda Wilkes

  Apr 1, 2026
  5.0
  Just pulled up Google to check hours and realized I have never left a review. Each & every employee that I have dealt with at this store is A++ - always helpful, kind and willing to help! They seriously are the best!
• VW

  Violet Walsh

  Mar 20, 2026
  5.0
  Customer service is phenomenal, you always get greeted with hello how are you? How can I help you? They go above and beyond, I always have an amazing experience when I visit.

Frequently Asked Questions About The UPS Store