The UPS Store

4.5
673 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4820 in Glen Allen offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - The Summit On West Broad, Just East Of Cox Rd Beside Panera Bread.

Details

  • DeliveryNot available
  • Wheelchair accessible entranceNot available
  • Wheelchair accessible restroomNot available

Location

The UPS Store
10307 West Broad Street, Glen Allen, VA
23060, United States

Hours

Reviews

4.5
673 reviews
5 stars
575
4 stars
19
3 stars
1
2 stars
7
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff, particularly Paul and Andrew, received high praise for their friendliness, efficiency, and helpfulness in assisting customers.

Service Issues

Some customers reported issues with the availability of services advertised online, particularly regarding passport photos and notary services.

Store Management

Feedback indicated concerns about management and store conditions, including broken equipment and unaddressed customer complaints.

Overall Experience

Many customers expressed satisfaction with their experiences, highlighting the quick service and pleasant atmosphere at the store.

Staff Recognition

Specific employees like Paul, Andrew, and Bren were frequently mentioned for their exceptional service and positive attitudes.
  • MS
    Melissa Strong
    1 day ago
    5.0
    Daniel was very helpful, friendly, efficient and made sure everything was correct. I had lots of packages and had a great experience!
  • RD
    Roland Diermeier
    Nov 16, 2025
    5.0
    We needed odd size boxes for Christmas gifts. Zachary was very helpful in finding what we needed.
  • JC
    Jeanne Christopher
    Nov 14, 2025
    5.0
    I love this location in particular since Andrew has been there steadily and is an awesome human!! He's always got his cute smile on his face and deals with customers in a positive and professional way. He keeps things rolling along there and has always been helpful with my shipping needs. We need more Andrew's in this crazy world!
  • TA
    Thomas Alston
    Nov 8, 2025
    5.0
    Paul was a tremendous help to me. I forgot my tape and he helped me figure out how to tape my box, get it labeled and everything 100% recommend Hall was tremendous
  • ST
    Srinivas Talur
    Nov 5, 2025
    1.0
    I went to ship important package late in evening on Tuesday. Requested for next day delivery on Wednesday. They assured it will reach on Thursday between 9:30 AM to 11:30 AM as it is late. To my bad luck, they didn't move my package till I called them on Wednesday evening, and estimated delivery date moved to Friday. I asked twice still they ignored my urgency and delayed my package delivery by 2 days.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Glen Allen offer?

The UPS Store provides expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, passport/photo ID services, and more.