United States Postal Service

2.4
14 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 380 Jones St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
380 Jones St, Gate City, VA
24251, United States

Hours

Reviews

2.4
14 reviews
5 stars
5
4 stars
0
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0
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1 star
9
  • AF
    Adete Forevermore
    Jan 30, 2025
    1.0
    The customer service here is awful. Be ready to stand in line forever and hear about other’s personal lives as you wait to send out mail with no regard for other people waiting in line.I waited in line for 45 minutes one day only to get to up to the counter and the woman working asked me to step back because she had not seen her sister as she talked to her about more personal things I stood and waited ,this is beyond rude and ignorant .They are incompetent when it comes to forwarding mail , they almost seem to get pleasure of making you as miserable as they are . They don’t even deserve the one star.
  • IM
    Idiots and Mistakes
    Jul 22, 2024
    5.0
    There's a really cute 6'4 or 6'5 male carrier who typically works as a sub in . I really wish he would get a full time position because he is wonderful to me and my children. I have never had a single complaint to issue with him, because he has even gone as far to help me put together a package on my front porch . His name started with a D . I have left multiple in person compliments at his work place hoping to someday meet this man , not as an employee but as a friend.
  • DR
    David Roberts
    May 16, 2023
    1.0
    I get that the mail has to be delivered but could just put stuff on a persons porch instead of stuffing the mail box like a Thanksgiving turkey. Or put in your neighbors mailbox box crushed these are little kids presents I mean I get your job probably sucks but get another one or start doing it with some pride.
  • EN
    Evan Nelson
    Dec 1, 2020
    1.0
    Along with one of the other reviews, I wish I could give negative stars. Absolutely horrible service. There are two people in particular that are the worst employees there and need to be fired. One of them was extremely rude just because I needed to ship 3 packages. Also refused to wear a mask during a huge surge of Covid-19. Another one just started saying every curse word in the book with children around! That’s entirely not appropriate.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.