United States Postal Service

2.8
52 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 14689 Lee Hwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
14689 Lee Hwy, Gainesville, VA
20155, United States

Hours

Reviews

2.8
52 reviews
5 stars
20
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1 star
25
  • SS
    suheon
    Nov 1, 2025
    1.0
    the white lady with a bob hair cut was extremely rude and had no intentions on helping. she had such an attitude in her voice i could barely respond without being attacked with questions.
  • KG
    K G
    Oct 24, 2025
    5.0
    The three post workers I have seen working at this location over the years have always been respectful. Some customers ask them to go beyond their job specifications. Most often they try to help and sometimes they are so busily overwhelmed, they can only try their best. You give them respect you get respect back. I am grateful that they recognize me as a frequent patron. They have allowed me to acquire my heavy packages past the side blue door. They have never in the 10 years of PO Box rental ever sent any packages back to senders. I fill out the proper paperwork online to let them when I go on vacation. They know my box may become full and hold my mail until I return.
  • T5
    Troop 5286
    Jul 29, 2025
    5.0
    Always easy to deal with
  • BT
    baby teeth
    Oct 31, 2019
    1.0
    As most people have said, the Asian lady was very rude. Her name is Mei Ruan. When I came in, I was quickly finishing a croissant and she did not even greet me--she just continued conversing with her colleague and snatched the pick-up slip I had. When she came back, she asked for me ID. I gave it to her. Then, while I was signing something, she continually waved my ID in my face--my hands were full, and I said, "I can't do two things at once, please just put it on the counter." She responded, "Yes you can--you came in here to pick up mail while eating--you can do two things at once." I have never been so disrespected before by someone in customer service. It's crazy she hasn't been fired, because if anyone should lose their job, it's this woman.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.