Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5000 in Gainesville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Virginia Gateway Center Across From Target, Next To Starbucks.
Details
- DeliveryNot available
Location
Hours
Reviews
3.5
205 reviews
5 stars
122
4 stars
5
3 stars2
2 stars
8
1 star
68
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed regarding customer service, with some praising friendly and helpful staff, while others report rudeness and unprofessional behavior.
Pricing Issues
Many customers expressed dissatisfaction with high prices for services, including charges for tape and printing, which they felt were excessive.
Staff Competence
There are concerns about staff training and competence, with several reviews highlighting issues with package handling and customer interactions.
Store Management
The management has received criticism for poor customer service and lack of responsiveness, particularly after a change in leadership.
Positive Experiences
Despite negative feedback, some customers reported excellent service and efficiency, particularly from specific employees.
- RTRuby TarrauDec 12, 20255.0The employees here are consistently kind, patient, and composed. They are always willing to assist with any questions, and even during the hectic holiday season, they maintain a calm and friendly demeanor. Their professionalism and ability to work well with guests of all ages are truly appreciated.
- SPSar PraDec 2, 20255.0I stopped by for fingerprinting, which turned out to be more cumbersome than expected because the system wasn’t capturing my prints properly. A senior representative (possibly a manager) helped me get started and then handed me off to another rep who patiently walked me through every step, even though the process took more than 20 minutes. She was incredibly helpful- she even called customer service proactively so they could verify my prints in real time and make sure everything was done correctly. I felt a bit uncomfortable since the store was getting busy, but she stayed calm, focused, and got everything handled efficiently. I didn’t get their names, but I want to give huge kudos and appreciation to both of them, especially the girl who assisted me. Thank you
- RGRyan GrayNov 4, 20251.0$3.5 to print a label? And it took her 10 minutes to print the labels? But she had time to play around and text on her cell.
- CMCathy McMillanOct 28, 20255.0I had an issue with my package getting returned after being shipped and corporate was extremely unhelpful on the phone, but this specific location was very helpful and ensured my package would get shipped out correctly this time and arrive on time.
- DSDivina SheppardOct 27, 20251.0I’m really disappointed with the customer service at this UPS Store. The staff are very unprofessional they don’t greet you when you walk in or even acknowledge your presence. It feels like they don’t care about helping customers or providing good service. A simple “hello” or “how can I help you” goes a long way, but that’s clearly missing here. Definitely needs improvement.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #5000 in Gainesville offer?
The UPS Store #5000 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, passport/photo ID services, and more.
What are the regular business hours of The UPS Store #5000?
The store is open Monday to Friday from 8:30 AM to 7:30 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Is The UPS Store #5000 open on Sundays and holidays?
Yes, it is open on Sundays from 12:00 PM to 5:00 PM. The store closes on holidays like November 27, December 25, December 31, January 1, and January 19. It has regular hours on November 11 and 28.
Where is The UPS Store #5000 located?
The UPS Store is located at 7371 Atlas Walk Way, Gainesville, VA 20155, in the Virginia Gateway Center across from Target and next to Starbucks.
What payment options are accepted at The UPS Store #5000?
The store accepts American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, Samsung Pay, and Visa.
Does The UPS Store #5000 offer mailbox rental services?
Yes, mailbox rental services are available for all your mail and package needs.
How can I contact The UPS Store #5000 in Gainesville?
You can contact them by phone at +1 571-261-4980 or via email at store5000@theupsstore.com.
What nearby places can I visit when I come to The UPS Store #5000?
Nearby places include Target and Starbucks for shopping and coffee, and MyEyeDr. for eyewear services. Cascade Services - Power Washing & Carpet Cleaning is also nearby for home cleaning needs.
Are there any local dining options near The UPS Store #5000?
Yes, Blue Crabs Fish is a fast food restaurant near The UPS Store, offering convenient dining options.
Can I find event planning or catering services near The UPS Store #5000?
Yes, Extravagant Affairs Catering Rentals and Decor is nearby, providing catering and wedding planning services.