United States Postal Service

2.1
201 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 16 Lichfield Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
16 Lichfield Blvd, Fredericksburg, VA
22406, United States

Hours

Reviews

2.1
201 reviews
5 stars
44
4 stars
9
3 stars
3
2 stars
6
1 star
139

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees like Ivana and Angela received high praise for their helpfulness, others were reported as rude and unprofessional.

Delivery Issues

Numerous complaints about delayed, misdelivered, or missing packages, with customers expressing frustration over unreliable service.

Staff Attitude

Several reviews highlighted a lack of courtesy and professionalism among certain staff members, leading to negative customer experiences.

Positive Experiences

Despite the negative feedback, some customers reported positive interactions and efficient service, particularly with specific employees.

Management Concerns

There are concerns regarding management and training, with calls for better oversight and customer service training for staff.
  • KD
    Kate Petersen DVM
    Oct 24, 2025
    5.0
    They were very courteous and helped fold my box while I had my hands full. Really appreciated the help!
  • RR
    Ronin
    Aug 16, 2025
    5.0
    From reading some other reviews your mileage may vary depending on who is working. It seems like some people are rude at the front desk, but this was not my personal experience. I went to get my passport last week and everyone was kind and helpful throughout the process. Specific shoutout to Ivana. She is crazy fast with checking your passport application and super helpful if you have any questions.
  • JB
    Jason Brackett
    Aug 15, 2025
    1.0
    I lived in Fredericksburg for over a year now. And 80% of my mail goes missing.
  • SJ
    Sachiko Jordan
    Jul 17, 2025
    5.0
    I went to this post office frequently. I've never had negative experiences at the post office. I called there when I had an issue with my package. The operator immediately found out my package and told me that it would be delivered next day. I was very impressed how quickly my call was answered and resolved issues within few minutes!
  • JW
    Jody Williams
    Jun 24, 2025
    5.0
    Gwyn, Cheryl and Will do a terrific job! Thank you for great dedication and service to our community.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.