The UPS Store

3.6
180 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6102 in Fredericksburg offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Second Stoplight East Of I-95 On Rte 3 (Plank Road).

Details

  • DeliveryNot available

Location

The UPS Store
2215 Plank Rd, Fredericksburg, VA
22401, United States

Hours

Reviews

3.6
180 reviews
5 stars
110
4 stars
5
3 stars
3
2 stars
4
1 star
58

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers reported a mix of experiences with staff, ranging from friendly and helpful to rude and dismissive.

Efficiency

Many customers praised the store for its quick and efficient service, especially for Amazon returns.

Staff Knowledge

While some employees were noted for their helpfulness and knowledge, others were criticized for being unprofessional and unhelpful.

Pricing Issues

Several reviews mentioned dissatisfaction with unexpected charges for services like printing labels, leading to perceptions of greed.

Management Response

There were complaints about inadequate management responses to customer issues, particularly regarding staff behavior.
  • SJ
    Sheila Johnson
    1 day ago
    1.0
    I paid 169.00 to ship a package overnight to arrive on Saturday and it didn't. The driver stated that it wasn't a good street. I drive there frequently and it is a good street, and you can see it on map quest. The UPS rep in the Bronx continuously cut me off while i was talking but confirmed that it was agood street and stated that it would be delivered on Monday. NO APOLOGY FOR INCONVENIENCING ME. So I go to the Fredericksburg store and the same thing. NOT ONE SIMPLE APOLOGY!!! The employee Evan wouldn't even let me finish a sentence before cutting me off while im talking. Evan ASSUMED I wanted to file a claim because he wouldn't take the time to listen to me. AGAIN, NOT EVEN A SIMPLE APOLOGY. UPSwas quick to accept my $169.00 but wouldn't take the time to listen to me or even apologize when my package wasn't delivered.
  • PG
    Pamela Greswolde
    1 day ago
    5.0
    Excellent service The staff is always friendly and polite and provides quick service. This is the only center I use because of the staff!
  • LN
    Lisa Nouv
    Nov 14, 2025
    5.0
    Amber was so kind and helpful to me. There's something special about this team. I always look forward to bringing as much business as I can to this location.
  • NH
    Nancy Herrmann
    Oct 23, 2025
    5.0
    Love this UPS store! All employees warm, friendly, helpful and knowledgable! Thank you!
  • CH
    corie hobbs
    Sep 23, 2025
    5.0
    I need to share how amazing Nick was helping me out getting my daughter’s bridal bouquet shipped. He took extra care to make certain they would be shipped perfectly, and even called me after I left to make sure we had the order number for the preservation service! I was amazed and would absolutely recommend this store and Nick is the best! He deserves a raise! Thank you!!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #6102 in Fredericksburg offer?

The UPS Store #6102 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.