United States Postal Service

3.4
24 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 519 N Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
519 N Main St, Franklin, VA
23851, United States

Hours

Reviews

3.4
24 reviews
5 stars
14
4 stars
0
3 stars
1
2 stars
0
1 star
9
  • SB
    Sheena Bee
    Jan 5, 2026
    5.0
    Always the sweetest customer service. I truly appreciate their cheer and kindness. They are always pleasant and smiling when I come in. Some of my packages take longer to process because they are being sent to my husband overseas as he is deployed, I always feel bad for how long it takes. While processing, I see how they interact with all the other customers. Always professional and kind to everyone. This location will always have my business. Thank you for all that you do.
  • EE
    Enrique
    Dec 21, 2025
    5.0
    I’ve consistently had a great experience at this post office. The staff is professional, courteous, and always willing to help, even during busy times. Lines move efficiently, and any questions I’ve had were answered clearly and patiently. I would also like to thank the Postmaster for their leadership and commitment to maintaining a well-run office. It’s clear the entire team works hard to serve the community, and it truly shows in the level of service provided.
  • AW
    April Williams
    Jan 27, 2022
    1.0
    I have my mail screen in to my email daily last week I was supposed to receive some important mail and I know they said it might take up to 7 days before I receive it but it has been over a week so I go to the office because you just can't get anyone on the phone ever the clerk tells me my carrier had Covid and all mail has been caught up this week and it's not in office without even looking and I should contact the people that sent my important mail and asked them to resend it like what the _____. I have 7 pieces of mail missing and not to mention my neighbor two houses down from me W2 was in my mail box. I'm always getting my mail late after 4 or 5pm and don't put any mail in box to be picked up because God knows it will be in the mail box for days they just put the flag down and put mail on top of it and keep going this is unacceptable to be the United States postal service
  • E2
    EW 2213
    Aug 20, 2021
    3.0
    I like to get there as soon as the doors open. If there's a long line in the afternoon some of the employees have a rude attitude.
  • VG
    Vareka Gary
    Nov 29, 2020
    5.0
    Friendly staff.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.