United States Postal Service

Reviews

• EU

  El. Ushakova

  Apr 17, 2026
  1.0
  I strongly advise against using this location due to negligent management and unprofessional staff. I have held a PO BOX here for 4 years, but my experience with lost/stolen items and the handling of this matter has been unacceptable. On January 15th my package was disappeared (potentially stolen) after being received by H.Nguyen. As one of the clerk mention it was accidently given to another PO Box client (170$ value). But I was upset not only because of the lost package, but mostly because of the attitude of the USPS employees: Gillermo tried to avoid escalating the issue by falsely calling it a 'missing package'. I told:"Gillermo..it is not a missed package. It was disapperead after you guys received it. And it a big difference". Customer service was absolutely unhelpful. H.Nguyen who initially signed and accepted my package decided to transfer to another location very fast. Management broke their promise to provide compensation after three scheduled appointments: 1) When I arrived the first time, the supervisor told me she forgot she also needed to speak with a clerk. I told her, 'Chastity, you invited me here to collect my refund? It took me a long time to get here! Why did you not email me to reschedule?' 2) Two weeks later, Chastity called with good news that I could come take my refund. I was happy. I came on Wednesday, April 15, but Chastity was not there. A male supervisor told me, 'Come back Friday" 3)I came in on Friday. The ladies, Chastity and another supervisor, wanted to give me only part of my refund. I asked, 'Why are you only refunding part of it?' They suggested me to speak with their boss. When the boss arrived, he had a smile on his face, clearly enjoying the situation, and told me, 'You know... you are not getting your refund at all". I said:"Chastity called to come here to take my refund". Hi:"But I decided that you wont". I said that I would complain. Hi:"Do whaever you want" - and closed a door infront of me with a smile. Does anyone control this organisation?! Or can they do whaever they want and get away with it?! NO any reasons were giving me for rejection! They invited me to come and take my money for their mistake, and after my arrival, they rejected! Based on what was that desision!? Young man (clerk) with ponytail ..What did you tell that male supervisor about me? The situation was very clear for me and what was it based on... do you know that such things are part of bullung against customer? Male manager who rejected my compensation (refund) based on vile and false slander.. do you know that it is abuse of your professional power?! I would say Chastity is the only who at least tried to help. But the whole situation was terrible. It is imposible to face anything like this is any private bussiness. By the way, woman who took my package and did not bring it back - do you know that this theft?
• DN

  D Nikushimi

  Nov 26, 2025
  2.0
  Lol Clerk at counter literally was on a phone call on their pods the whole time. And got mad when he had to redo several things because he wasn't listening.
• JW

  Julia Wardęcka

  Dec 8, 2023
  5.0
  Very helpful and nice worker, haven’t met such nice person on the post office since weeks. Been there on 12/08
• BI

  Boyan Ignatov

  Jun 19, 2021
  1.0
  After pre paying for one year of mailbox service, they decided to lock the mailbox area at earlier hours and on weekends? So now one can only access a mailbox during their normal business hours which is when most people work.
• BC

  Borino Your Coach

  Dec 13, 2016
  4.0
  The PO is there on the upper level of 7 corners near Tiffany's Bakery. The hours are 9-5 M-F only, and they are closed for lunch every day from 2pm to 3pm. There is a mailbox on the outside, but no large dropbox. If you need to drop something large after hours, go to Bailey's Xroads PO in Culmore Shopping Center.

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