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United States Postal Service

2.6
(95 reviews)

Business Details

800 W Broad St, Falls Church, VA
22046, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 800 W Broad St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
800 W Broad St, Falls Church, VA
22046, United States

Hours

Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
Saturday9:00 AM - 12:30 PM
SundayClosed

Reviews

2.6
95 reviews
5 stars
29
4 stars
8
3 stars
3
2 stars
4
1 star
51
  • LH
    Laurie Hughes
    3 days ago
    1.0
    Rude staff got there right at 5pm before they closed and the clerk refused to wait on me. She was rude and hateful and could easily waited on one more person instead she said go to Meerfield which I couldn't do without a car. I hate this post office.
  • ZL
    Zoey Li
    Mar 17, 2026
    5.0
    The staff were friendly, welcoming, and knowledgeable. They went above and beyond to consider the customer’s needs.
  • SB
    Sarah B.
    Mar 13, 2026
    1.0
    Do not book a passport appointment here. I made an appointment one month ago to get passports for my children. My husband and I both took leave from work (both must be present at the appointment) and arranged to take our children out of school. One hour before our appointment (on a Friday afternoon), Tracy called us to cancel. There was no answer when I called back for more information. I guess the staff wanted to take off early for the weekend. A terrible experience that has really set us back in terms of getting passports for our upcoming travel. Now we will certainly have to pay to expedite our applications.
  • LM
    Lika Mai
    Jan 24, 2026
    1.0
    I want to ask why USPS requires its employees to continue working and delivering mail in such terrible weather?
  • JO
    Jessie Ormerod
    Jan 12, 2026
    1.0
    I visited this location today for a passport appointment with my 14 year old daughter and had an incredibly negative experience with an employee named Julie. From the moment we arrived, she was hostile and unprofessional. First, when reviewing a supporting document regarding the father’s absence, she refused to read it. When I asked her to read the first page of the short, two-page document, she complained that she "didn't have time" and demanded I point out the specific words myself—despite document review being the main purpose of the appointment. Then, I realized I needed to retrieve cash/debit card (credit card not accepted for passport service) and offered to drive home quickly (5 minutes away). When I corrected my estimate to 15 minutes to be safe, she actually called me a liar to my face, saying, "Oh now you are telling the truth, 5 min is a lie." Finally, upon our return, I simply asked if a copy of the passport had been made. She snapped at me, asking if I "wanted to come back behind the counter and do her job." This entire display happened in front of my teenage daughter. I remained calm, but this level of rudeness is unacceptable for a customer service role. I would not recommend this location as long as this type of behavior is tolerated.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified April 26, 2026Yext Knowledge Graph
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