Staples

Reviews

• EP

  Erica PokemonGo

  2 days ago
  1.0
  Absolutely horrific experience returning amazon packages here! Horrible people working here, my items never got returned because of them! Do not return things here!!! Never going to this location again and absolutely reported them to amazon.
• WW

  Why

  Apr 20, 2026
  1.0
  You have a hard time finding customer service here even if you were to drop dead in front of a worker
• BF

  Bianca Foster

  Apr 19, 2026
  1.0
  I’m not wanting to leave reviews, but my experience was so horrible that I felt I had to make other others aware. I went into this location because it was nearest my work to make an Amazon return. The moment I walked in, there was a line and only one girl working, who was clearly visibly stressed. She appeared to not know what she was doing and was all over the place. Items were not getting scanned correctly and people were in line for what seems like forever. Whenever I make returns at Whole Foods for Amazon, I’m literally in and out even when there is a line. This girl supposedly scanned my package in, was struggling to tape it up so she asked me if I could hold the tape while she closed the box. I’m all about helping people, but this was extremely unprofessional. Whenever I make returns at Whole Foods, I almost instantly get an email saying that my return has been received This did not happen, but I gave it a day to see if maybe it takes longer at Staples once I didn’t receive anything the next day I went again in person. The same girl was there and I told her hey I made a return with you yesterday, but I haven’t received email confirmation and she looked into it and told me since I already returned it. She couldn’t scan my code again and I told her that’s not my problem. It was done incorrectly on your side so now I’m not gonna get a refund for something that was $50 that I very clearly returned to you. I asked to speak to a manager and he basically told me the same thing and I said I’m not leaving here without a return because I returned it yesterday, the girl confirmed she remembered me returning it yesterday, and there’s cameras of me returning it yesterday. He appeared visibly annoyed and irritated. He told me to wait a second and walked off and came back, huffing and puffing with some device and said OK. I will scan it for you even though we already shipped it out. Amazon gave me credit for it instantly however a few weeks ago I received an email from Amazon saying that they received my return but that it was the incorrect item. So this girl not only messed everything up but she sent out and boxed a completely wrong item under my name. Amazon informed me that they will be charging me again since they had given me that temporary credit. Luckily Amazon’s customer service is excellent and I explained to them the situation so they said no worries we won’t charge you. Please be aware of the Staples location. They are extremely understaffed and don’t know what the hell they’re doing. Do not and I repeat do not make your Amazon returns at this location.
• RA

  Rosey A

  Apr 17, 2026
  1.0
  Why partner with Amazon for returns when they never take my returns. It’s always come back next week🙄
• KD

  Kyle Deeds

  Apr 12, 2026
  1.0
  Waited 45 minutes to pick up my package from postal1. It seemed like there was only one employee in the whole store and he had to constantly run back and forth between checking customers out and processing Amazon returns etc. they’re also extremely disorganized and unable to find my packages half the time. Absolutely would not recommend.

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