With a focus on the community of small businesses and consumers, Staples in Falls Church, VA provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were criticized for rudeness and lack of assistance.
Printing Issues
Numerous complaints about printing services, including long wait times, machine malfunctions, and poor communication regarding order statuses.
Staff Performance
Certain staff members, like Annette and Makayla, were highlighted for their exceptional service, while others were noted for being unhelpful or rude.
Store Environment
The store is generally well-stocked and organized, but some customers reported issues with cleanliness and efficiency during busy times.
JG
Juana Yesenia Garay
6 days ago
1.0
No sirven hoy fui a dejar mis libros los necesito para mañana y me dijeron que me los iban a tener listos esta noche que esperara un correo y no me mandaron nada y los libros son urgentes si yo hubiera sabido que no me los iban a entregar ni los hubiera dejado son muy lentos para trabajar
BK
Brian Kapur
Feb 16, 2026
1.0
I’ve done rush orders on prints here 3 times and every time they are at least a day late. None of their staff in the print dept bothers do do their job and print when things come in. The managers are pulling people from print to clean aisles. Or even better yelling at employees in front of customers. A disaster from the top down. Third try with them was not the charm.
MB
Micaela Baldivieso
Feb 6, 2026
5.0
There is a gentleman working tonight feb 6th, and he is hustling and helping everyone with a great attitude. I recommend this staples over any other one!
JH
Jessica Harper
Feb 5, 2026
5.0
Annette in the iPostal department is tremendous! She always ensures that I recieve all of my correct pieces.
RJ
R J
Feb 5, 2026
1.0
You truly understand why these types of stores went out of business and more people rely upon Amazon. I recently placed a order for an item that they said they had six of them in stock at the location closest to my home even with that being a 10 minute drive upon arrival, I was informed that even though the system said they had the item that they didn’t actually get their shipment. It went to the wrong store and in order for me to get my item that I already paid for online and it will be of course one or three days before I’m refunded. I will need to go to another store about 20 or 30 minutes away to go get the item from there, hoping that they will actually have it in person and then paying another hundred dollars in the interim. Just go ahead and close if you have to make your money by selling pre-check and all these other ancillary items but aren’t able to deliver on the core reason why your company exist then maybe it’s time for a change.
Update update update the other location. I was told to go to upon my travel halfway to the store received the email that that store did not have any inventory as well adding to the issues so now we have two stores to charge payments of almost $100 and not an item in sight. Do I chance it and try the third store that’s even further away or do I just get on Amazon hand raise? It’s gonna be Amazon.
Which payment methods are accepted at Staples in Falls Church?
Staples accepts American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
Can I recycle electronics and ink cartridges at Staples in Falls Church?
Yes, Staples provides recycling services for electronics, ink cartridges, and batteries.
What types of products can I find at Staples in Falls Church?
Staples sells a variety of products including laptops, desktops, printers, office supplies, office furniture, notebooks, paper, pens, cleaning supplies, and more from popular brands like Dell, HP, Apple, Canon, and Logitech.
Are there any nearby places to eat or grab a dessert near Staples in Falls Church?
Yes, nearby you can visit Crumbl - Falls Church for desserts, Pita Pouch for Mediterranean cuisine, Jersey Mike's Subs for sandwiches, Domino's Pizza, Baja Fresh, Taco Rock, Baskin-Robbins, and Tasty Dumpling for various dining options.
How can nearby fitness or activity centers complement a visit to Staples in Falls Church?
You can visit nearby fitness and activity centers like Aqua-Tots Swim Schools Falls Church, StretchLab, The Little Gym, and US Wushu Academy before or after your Staples visit for a balanced day of errands and exercise.
Is there a nearby UPS Access Point location to Staples in Falls Church?
Yes, there is a nearby UPS Access Point location near Staples where customers can drop off or pick up shipments conveniently.
What nearby services could help small businesses alongside Staples in Falls Church?
Nearby services include MtoM Consulting for marketing and business advertising and News USA for print media and media agency services, offering support to small businesses around Staples.
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