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The UPS Store #4985 in Fairfax offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Intersection Of Nutley & Lee Highway (Between Safeway & Microcenter).
I had an extremely frustrating and honestly concerning experience at the UPS Store on Nutley Street.
I went in today regarding a mailbox that I know I had set up. Not only did I previously receive mail there, but I physically opened the box myself and saw a notice inside stating that a service fee was due. I even took a photo of it as proof. On top of that, I had already received packages at that location — the staff literally handed me one of my items.
However, when I tried to address the situation, I was told something completely different. The employee claimed that I never had a mailbox there at all, that no account existed, and that no information was ever taken from me. That is simply not true.
It gets worse — at first, they refused to give me my mail, saying I had no box. Only after I pushed back and said I would report the situation did they suddenly hand over my mail anyway. That alone proves there was an account or at least mail assigned to me.
This felt like a complete cover-up and total lack of accountability. You can’t tell a customer they don’t exist in your system, deny access to their mail, and then magically produce that same mail minutes later.
The entire experience was disorganized, inconsistent, and unprofessional. Customers rely on mailbox services for secure and reliable handling of their mail — this situation completely broke that trust.
I would strongly advise others to think twice before using this location for mailbox services. Keep your documentation, take photos, and protect yourself — because clearly their internal records and communication cannot be relied upon.
AH
Amy Henry
Mar 9, 2026
5.0
What an amazing place! What every customer dreams of. Had a late order, called to hand to see if they could to see if they could do a quick print job. They did it very professionally, and the output is just gorgeous. Recommend you do all your business here.
GH
Gretchen H
Mar 8, 2026
5.0
I went to this UPS store with a problem shipment, and was helped all the way through by the kindest staff.
TT
Thomas Tso
Feb 23, 2026
5.0
The employees were great and helped find the best price
Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store in Fairfax offer?
The UPS Store #4985 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing.
What are the store hours for The UPS Store #4985?
The UPS Store is open Monday to Friday from 8:30 AM to 7:00 PM, Saturday 9:00 AM to 5:00 PM, and Sunday 11:00 AM to 4:00 PM.
Is The UPS Store #4985 open on holidays?
The store is closed on Thanksgiving Day, Christmas Day, New Year’s Eve, New Year’s Day, and Martin Luther King Jr. Day; it operates regular hours on Veterans Day and the day after Thanksgiving.
Where is The UPS Store #4985 located?
It is located at 3057 Nutley Street, Fairfax, VA 22031, at the intersection of Nutley & Lee Highway, between Safeway and Microcenter.
What payment options are accepted at The UPS Store?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, Samsung Pay, and Visa.
Can I get notary and passport photo services at The UPS Store #4985?
Yes, the store provides notary services and passport photo ID services.
What nearby services can I use when visiting The UPS Store for moving or storage needs?
Nearby, you can find Prosmartmovers,LLC which offers moving and storage services, and Enterprise Rent-A-Car for truck rentals, convenient if you’re moving or need assistance with freight.
Are there any shredding service providers near The UPS Store?
Yes, Shred Nations is nearby offering shredding services, useful if you need document destruction alongside your visit to The UPS Store.
What dining options are available near The UPS Store in Fairfax?
Glory Days Grill, an American restaurant and bar, is located nearby if you want to grab a meal before or after your visit.
Where can I find additional printing or storage services close to The UPS Store Fairfax location?
Record Nations nearby offers self-storage and printing services, complementing the services you might need that The UPS Store provides.
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