United States Postal Service

2.0
228 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 10660 Page Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
10660 Page Ave, Fairfax, VA
22030, United States

Hours

Reviews

2.0
228 reviews
5 stars
42
4 stars
12
3 stars
5
2 stars
15
1 star
154

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, particularly during passport appointments and general inquiries.

Staff Competence

Several reviews highlighted a lack of knowledge among staff regarding basic procedures and services, leading to frustration for customers.

Service Reliability

Customers frequently mentioned issues with service reliability, including problems with internet connectivity, payment methods, and package delivery.

Positive Experiences

Despite the negative feedback, some customers noted helpful and friendly staff members who provided good service during their visits.

Long Wait Times

Customers often experienced long wait times, especially during busy periods, which contributed to their dissatisfaction.
  • CA
    c a
    Dec 30, 2025
    5.0
    I rarely ever use USPS so I wasn’t sure whether I needed to buy my own packaging, how exactly to attach a shipping label, etc. But as soon as it was my turn in line, the clerk easily guided me, gave me the right packaging already prepaid with the shipping label, and even lent me his own roll of tape to finish packaging so I didn’t have to buy my own. That is going above and beyond to help a customer. And this was even while he was efficiently juggling multiple other customers. Impressive. I will definitely be back at this location next time I need to mail via USPS.
  • JB
    John von Bergen
    Dec 29, 2025
    1.0
    Just horrible, probably the source USPS location for the term “going postal”…
  • NP
    Nick P.
    Dec 8, 2025
    1.0
    Has not taken credit cards or debit cards in MONTHS!
  • JM
    Jessica Moreno
    Dec 4, 2025
    5.0
    Very friendly and pleasant staff! Anwar and the lady working next to him were both very nice and helpful. Easily was in and out within 5 minutes. I’m sure it’s gets busy as all post offices do, but the staff were very nice, helpful, competent, and joked around a bit. Nice environment!
  • JS
    JT Steele
    Nov 25, 2025
    1.0
    Terrible customer service here. I went to this PO to try to resolve a delivery issue to my house in Fairfax. I have lived in the same house for over 20 years and the last year they have lost or not delivered many pieces of important mail.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.