Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0654 in Fairfax offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Old Lee Highway & Main St - Next To Starbucks And Tj Maxx.
Details
- DeliveryNot available
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.0
154 reviews
5 stars
67
4 stars
7
3 stars
3
2 stars
8
1 star
69
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unprofessional behavior from staff, particularly a short-haired female employee, leading to a negative customer experience.
Mixed Experiences
While some customers praised the friendly and helpful service from certain employees, many others reported dissatisfaction and poor treatment, indicating inconsistency in service quality.
Management Issues
Several reviews pointed out a lack of effective management oversight, with calls for action regarding employee behavior and customer service training.
Convenience
The location is noted for its convenience and quick service for basic tasks like Amazon returns, but customers expressed frustration over additional charges and limitations on services.
Positive Staff Interactions
A few customers shared positive experiences with specific staff members, highlighting their professionalism and willingness to assist, contrasting with the overall negative feedback.
- SASohith AkkineniNov 9, 20251.0The staff is very rude
- SSSarah SmithNov 9, 20251.0The woman working on 11/09/2025 around 11am (short dark hair) was shockingly rude and condescending — truly the worst customer service experience I have ever had. From the moment I approached the counter, her tone and attitude were completely unprofessional and disrespectful. I expect to be treated with basic courtesy at the very least and not like a 2 year old. It is unacceptable for someone in a customer-facing role to behave this way. Management needs to address this immediately to ensure other customers aren’t treated like this in the future. I would appreciate someone contacting me so I can provide more details. I will not be returning to this location and will be sharing my experience with others.
- DGDirt Floor GarageOct 24, 20251.0Would not notarize divorce papers.
- KNKevin NavidOct 10, 20251.0Never Again. Terrible. Many options better than here… I am glad to see negative reviews about the short hair girl.
- JCJaeyoung ChoiOct 10, 20251.0The women needs to get fired. Unbelievably incompetent and unprofessional. Would never come here ever again. Hope management does something about this employee bc my goodness every time I’ve come here she ruins my day
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:30 AM - 4:30 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What shipping and packing services does The UPS Store in Fairfax offer?
The UPS Store #0654 in Fairfax provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing services.
Where is The UPS Store #0654 located and what are its nearby landmarks?
It is located at 10332 Main St, Fairfax, VA 22030, next to Starbucks and Tj Maxx on Old Lee Highway & Main St.
What are the operating hours of The UPS Store #0654 in Fairfax?
The store is open Monday to Friday from 8:30 AM to 7:00 PM, Saturday from 9:00 AM to 5:30 PM, and Sunday from 10:30 AM to 4:30 PM. Holiday hours vary and some days may be closed.
Can I get notary and document shredding services at The UPS Store in Fairfax?
Yes, The UPS Store offers notary services and document shredding among other business services.
What payment options are accepted at The UPS Store #0654?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, Samsung Pay, and Visa.
Is The UPS Store #0654 wheelchair accessible?
Yes, it has a wheelchair accessible entrance for customers.
What language options are available for customers at The UPS Store Fairfax?
The store provides services in English and Turkish.
Which nearby places can customers visit before or after their trip to The UPS Store?
Customers can visit nearby spots such as Starbucks for coffee, Paisano's Pizza for Italian food, and DC Cinema for movies.
How can nearby moving services complement visits to The UPS Store in Fairfax?
Customers planning to move can coordinate with nearby movers like Movers Fairfax and ATL Moving for packing and shipping supplies available at The UPS Store.
Are there nearby professional services that customers can access along with The UPS Store?
Yes, nearby professional services include Reconcile Ready Mediation for legal assistance and Shred Nations for shredding services.