The UPS Store

3.0
154 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0654 in Fairfax offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Old Lee Highway & Main St - Next To Starbucks And Tj Maxx.

Details

  • DeliveryNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
10332 Main St, Fairfax, VA
22030, United States

Hours

Reviews

3.0
154 reviews
5 stars
67
4 stars
7
3 stars
3
2 stars
8
1 star
69

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional behavior from staff, particularly a short-haired female employee, leading to a negative customer experience.

Mixed Experiences

While some customers praised the friendly and helpful service from certain employees, many others reported dissatisfaction and poor treatment, indicating inconsistency in service quality.

Management Issues

Several reviews pointed out a lack of effective management oversight, with calls for action regarding employee behavior and customer service training.

Convenience

The location is noted for its convenience and quick service for basic tasks like Amazon returns, but customers expressed frustration over additional charges and limitations on services.

Positive Staff Interactions

A few customers shared positive experiences with specific staff members, highlighting their professionalism and willingness to assist, contrasting with the overall negative feedback.
  • SA
    Sohith Akkineni
    Nov 9, 2025
    1.0
    The staff is very rude
  • SS
    Sarah Smith
    Nov 9, 2025
    1.0
    The woman working on 11/09/2025 around 11am (short dark hair) was shockingly rude and condescending — truly the worst customer service experience I have ever had. From the moment I approached the counter, her tone and attitude were completely unprofessional and disrespectful. I expect to be treated with basic courtesy at the very least and not like a 2 year old. It is unacceptable for someone in a customer-facing role to behave this way. Management needs to address this immediately to ensure other customers aren’t treated like this in the future. I would appreciate someone contacting me so I can provide more details. I will not be returning to this location and will be sharing my experience with others.
  • DG
    Dirt Floor Garage
    Oct 24, 2025
    1.0
    Would not notarize divorce papers.
  • KN
    Kevin Navid
    Oct 10, 2025
    1.0
    Never Again. Terrible. Many options better than here… I am glad to see negative reviews about the short hair girl.
  • JC
    Jaeyoung Choi
    Oct 10, 2025
    1.0
    The women needs to get fired. Unbelievably incompetent and unprofessional. Would never come here ever again. Hope management does something about this employee bc my goodness every time I’ve come here she ruins my day

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:30 AM - 4:30 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What shipping and packing services does The UPS Store in Fairfax offer?

The UPS Store #0654 in Fairfax provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing services.