The UPS Store

3.0
158 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0654 in Fairfax offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Old Lee Highway & Main St - Next To Starbucks And Tj Maxx.

Details

  • DeliveryNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
10332 Main St, Fairfax, VA
22030, United States

Hours

Reviews

3.0
158 reviews
5 stars
70
4 stars
7
3 stars
3
2 stars
8
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with many customers praising friendly and helpful staff, while others report rude and unprofessional behavior from certain employees.

Efficiency

Some customers appreciate the quick service and efficiency, especially for basic tasks like package drop-offs and printing.

Management Issues

Several reviews highlight concerns about management's response to employee behavior, suggesting a need for better oversight and training.

Convenience

The location is noted for its easy access and parking, making it a convenient choice for customers.

Mixed Experiences

While some customers have had positive experiences, a significant number express dissatisfaction with service quality, indicating inconsistency in customer care.
  • ZF
    Zeliha Frt
    Dec 24, 2025
    5.0
    Fantastic service at The UPS Store! Turkish lady was outstanding—welcoming, knowledgeable, and very efficient. She helped me get everything done quickly and made the whole process stress-free. I’ll definitely be coming back!
  • MW
    Marilyn W
    Dec 23, 2025
    5.0
    Such easy access to this UPS location and parking is quite easy. My nearest location is only about 2 to 2.5 miles from my home and an easy drive. Very friendly help available and wait times are almost always very short (if at all with 2 people often servicing customers. Very helpful also when I haven’t had a chance to pack my own package. They are efficient and easy tracking available.
  • JR
    Jeanne Marie Rowan
    Dec 7, 2025
    5.0
    There are moments in time when having the professional staff at the UPS Store pack and ship glassware and fragile china is worth every penny spent! No breakage! Perfect shipment to destination.
  • SA
    Sohith Akkineni
    Nov 9, 2025
    1.0
    The staff is very rude
  • SS
    Sarah Smith
    Nov 9, 2025
    1.0
    The woman working on 11/09/2025 around 11am (short dark hair) was shockingly rude and condescending — truly the worst customer service experience I have ever had. From the moment I approached the counter, her tone and attitude were completely unprofessional and disrespectful. I expect to be treated with basic courtesy at the very least and not like a 2 year old. It is unacceptable for someone in a customer-facing role to behave this way. Management needs to address this immediately to ensure other customers aren’t treated like this in the future. I would appreciate someone contacting me so I can provide more details. I will not be returning to this location and will be sharing my experience with others.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:30 AM - 4:30 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What shipping and packing services does The UPS Store in Fairfax offer?

The UPS Store #0654 in Fairfax provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing services.