Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1697 in Fairfax offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Route 50 Between Stringfellow Rd And Fairfax County Parkway.
While many customers praised the staff for being friendly and helpful, there were significant complaints about rude behavior and unhelpful service from certain employees.
Pricing Issues
Several reviews highlighted concerns about overcharging for services, hidden fees, and a lack of transparency regarding pricing options.
Efficiency
Customers noted both positive and negative experiences regarding wait times and service efficiency, with some praising quick service while others reported long waits.
Store Management
The new management received positive feedback for improving customer service, but there were still complaints about inconsistent employee behavior.
HA
H A
4 days ago
1.0
Didn’t open on time and no messages or anything like that. Bunch of us customers waiting outside for 15 minutes and left.
MY
Maryam Yama
Feb 17, 2026
5.0
She was very nice and helpful 🙏🏻🙏🏻
JM
Jannette Mallard
Feb 12, 2026
5.0
Awesome customer service. Extremely friendly and polite. I will be back.
LS
Lisa Schwartz
Feb 10, 2026
5.0
The people who run this store are wonderful. And they always offer me the best priced shipping deal (rather than the most expensive). Very friendly and professional as well. I highly recommend this business to my neighbors.