Staples

Reviews

• VV

  Valerie Villatoro

  Dec 20, 2025
  1.0
  I ordered a print order on 12/17. Was told it would be done by 12/18. Ordered here cause it was a quicker turn around. I call the store to confirm my order is ready, im left on hold for 45 mins and nobody ever answers. Make it to the store and then im told they ran out of paper and havent started the order, order should be completed by 12/19. They arent apologetic and were just rude about it. Its 12/20 and have yet to even hear from them about my order. Just use fedex, youll get a better experience :)
• JL

  Joy Lewett

  Dec 8, 2025
  5.0
  Naipaul in store #104 was a tremendous help when I was shopping for a printer. He was very knowledgeable about the products and even carried the heavy printer to my car for me. Thank you!
• SB

  Sara Bennett

  Nov 18, 2025
  5.0
  John was superb with customer service as I purchased a laptop and printer. I also noted his expertise with other customers in pointing them quickly to the items they were searching for. Much appreciated!
• TK

  Tom Kinsolving

  Nov 5, 2025
  4.0
  Fabulous staff at the Fairfax Staples. Professional, courteous, and proactive. I would have given the full five stars, had it not been for the Staples website. My problem was that, when I wanted my office chair assembled, the only option offered on the website was a $60 charge (to be done by a third party.) It was only later that I discovered from the store that they could assemble my chair for ONE-FOURTH that price. They were kind enough to do this and the contractor gave me a full refund. My question: WHY doesn't the Staples website offer this option of an inexpensive in-store assembly -- instead ONLY the contractor's ripoff cost??!! But it all had a happy ending, as I was also able to exchange the chair for a better model and save money. So, PLEASE, Staples, offer that in-store assembly on the website, instead of allowing customers to be fleeced by a third party.
• AA

  Alex A

  Oct 21, 2025
  1.0
  Hello, dear comment readers! I do not recommend getting your photo taken at this place, especially if you need both printed and digital versions. I needed a passport photo, and in addition to a printed copy, I also required a digital file. I came in, had my photo taken, and was told that in order to receive the digital version, I needed to buy a USB flash drive. I explained that I had recently purchased a microSD card from them for my camera and asked if they could save the photo there. They refused, saying they only save photos to USB flash drives, not microSD cards. I had no other choice, so I ended up buying the cheapest flash drive they had for $21, on top of the $25 photo fee. I was in a hurry, grabbed the flash drive with the digital file, and forgot to take the printed photo with me. A few days later, I had to go back to get the print, but the same employee told me he couldn’t take photos or access the files because the computer was “not working.” Even though I live nearby, this caused a lot of unnecessary inconvenience. To make things worse, I saw two other customers who also had trouble getting their digital photos copied to a flash drive. Finally, a female employee stepped in, checked the computer, and confirmed the photos were saved, then handed me the flash drive. The point is, I was basically forced to buy an unnecessary item, and the overall customer service was very poor. That’s why I do not recommend this place. Incompetent and unfriendly staff should be replaced with people who actually know what they’re doing and treat customers with respect.

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