United States Postal Service

2.2
226 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 44715 Prentice Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
44715 Prentice Dr, Dulles, VA
20101, United States

Hours

Reviews

2.2
226 reviews
5 stars
60
4 stars
5
3 stars
8
2 stars
3
1 star
150

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with specific employees being frequently mentioned for their poor behavior.

Package Handling

Many customers reported lost packages and issues with delivery, including misdirected mail and failure to deliver important items.

Mixed Experiences

While some customers praised specific employees for their helpfulness, the overall sentiment was negative, with many expressing dissatisfaction with service.

Accessibility Issues

Customers faced difficulties reaching the post office by phone, with many complaints about unresponsive staff and long wait times.

Facility Conditions

Parking was noted as a problem, with limited spaces available, contributing to a frustrating experience for customers.
  • BR
    Beatriz Rivera ramirez
    Sep 28, 2025
    5.0
    By the x is entrance An door by 81 … Saw parking outside but a little quarter mile away .. idk what the h.. happen to my gps that it took me through back roads to get here .. .. smh quick unload ,,
  • BB
    Blossom
    Sep 11, 2025
    1.0
    They are most unprofessional and non reliable .
  • JJ
    Jalen Johnson
    Aug 29, 2025
    1.0
    Avoid this place. Small place and rude employees
  • AS
    Aparna Sarma
    Aug 8, 2025
    1.0
    Went to send an item that needed to be delivered in 2 days and hence picked the priority express envelope. As soon as I picked it, the staff behind counter(a Korean lady) yelled at me to keep the envelope back and told me to pick up another envelope saying, "That is 31 dollars. Take this envelope instead, its only 2 dollars" I did as she suggested wondering why, the whole time and when I was paying for it, she said it will take 10 days to deliver. We'll, isn't that why I took the express envelope in the first place? Why assume how much I am willing to pay for it? And why assume that I dont know what I am doing? To the staff, please dont assume what the customer wants before they tell you and please stop yelling at us for no reason. Needless to say, I will be taking my patronage elsewhere.
  • FA
    Fatih Ertuğrul Aydın
    Jul 31, 2025
    1.0
    They lost a very important package of mine. Life depending one. But nobody seems to care to what happened to my package. I have to have that package. Please someone help me! Thank you.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.