Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 44715 Prentice Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.2
227 reviews
5 stars
61
4 stars
5
3 stars
8
2 stars3
1 star
150
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant divide in customer service experiences, with some employees being described as friendly and helpful, while others are reported as rude and unprofessional.
Efficiency
Many customers expressed frustration with the efficiency of service, citing long wait times, lost packages, and unhelpful staff.
Professionalism
Several reviews highlighted a lack of professionalism among certain employees, with specific individuals being repeatedly mentioned for their rude behavior.
Communication Issues
Customers reported difficulties in reaching the post office by phone and receiving timely updates regarding their packages.
Mixed Experiences
While some customers had positive experiences, many others reported significant dissatisfaction, indicating inconsistency in service quality.
- KPKelly PetersDec 15, 20255.0I felt compelled to defend this post office and its employees after seeing the reviews. I mail a lot of cards and packages, so I have spent a lot of time here. I have observed the staff as professionals that focus on the business. I have observed customers that come in upset because they are in a hurry, something has gone wrong with their mail, or maybe they have a problem with the ethnicity of employees… I recommend going to the post office when you are not in a hurry and leading with kindness while you are there conducting business. My experiences have been 100% positive. The employees try to be efficient and fast and may forget to smile, yet are PROFESSIONAL, but I have NEVER had someone be RUDE to me. My most recent experience was that the key to my work mailbox was not working, so I took it in and asked how to get a new one or for them to check the condition of the lock. They said we could leave a note for our mailman and he would replace it, or someone could come out and fix the lock. The woman who helped me shared my concern with her supervisor and her supervisor called my work later to see how she could help. Our mailman gave us a new key and told me that next time we could leave a note in the mailbox for him. Another time, I was mailing gifts in priority boxes, which I didn’t realize was expensive due to how lightweight my items were, as the price of priority is more about mailing heavier things for a cheaper price. The employee went into another room and bought me a plain empty box and said I should use that for cheaper pricing. I appreciated her explaining that to me. Another time I was expecting something by a certain day for a special event. I got a notification that it arrived, but it wasn’t there. I immediately called the post office and explained the situation to them. The employee said they would look into it. The employee called me back, said it had been located and would be delivered within the hour. They did not tell me what happened. I COULD have gotten angry and made a fuss about WHY this happened or HOW it could’ve happened, but I focused on the good that they were rectifying the situation. Lead with kindness and you will receive kindness in return. I ❤️ the Prentice Drive USPS and its employees. I will thank them more often to make up for all the times I didn’t write a positive review when I could have.
- BRBeatriz Rivera ramirezSep 28, 20255.0By the x is entrance An door by 81 … Saw parking outside but a little quarter mile away .. idk what the h.. happen to my gps that it took me through back roads to get here .. .. smh quick unload ,,
- BBBlossomSep 11, 20251.0They are most unprofessional and non reliable .
- JJJalen JohnsonAug 29, 20251.0Avoid this place. Small place and rude employees
- ASAparna SarmaAug 8, 20251.0Went to send an item that needed to be delivered in 2 days and hence picked the priority express envelope. As soon as I picked it, the staff behind counter(a Korean lady) yelled at me to keep the envelope back and told me to pick up another envelope saying, "That is 31 dollars. Take this envelope instead, its only 2 dollars" I did as she suggested wondering why, the whole time and when I was paying for it, she said it will take 10 days to deliver. We'll, isn't that why I took the express envelope in the first place? Why assume how much I am willing to pay for it? And why assume that I dont know what I am doing? To the staff, please dont assume what the customer wants before they tell you and please stop yelling at us for no reason. Needless to say, I will be taking my patronage elsewhere.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 44715 Prentice Dr?
You can send mail and ship packages, purchase money orders, rent Post Office boxes, apply for passports, buy gift cards, and more at this location.
Do I need an appointment to use passport services at this Post Office?
Yes, most passport services require scheduling an appointment through the online scheduler, though limited walk-in hours may be available at select locations.
Does the post office at 44715 Prentice Dr provide passport photo services?
Yes, they offer passport photo services but you need to make an appointment online for first-time passport and photo services.
What are the hours of operation for the United States Postal Service at this location?
The post office is open Monday to Friday from 9:00 AM to 6:00 PM, Saturdays from 9:00 AM to 1:00 PM, and is closed on Sundays.
Can I rent a PO Box at this United States Postal Service location?
Yes, you can apply for a PO Box either online or in person. Two valid forms of ID are required if applying in person.
Is there 24/7 access to PO Boxes at this post office?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary. It's best to check with this local post office for exact lobby hours.
Where can I find nearby education or tutoring centers near the United States Postal Service at 44715 Prentice Dr?
Academic Connections, a tutoring center specializing in education and test preparation, is located nearby and can be a helpful resource for local students.
Are there any childcare or preschool centers close to this post office?
Yes, nearby options include Oath Child Development Center, AOL Child Development Center, KinderCare Learning Center, and Verizon Media Child Development Center, all offering preschool and childcare services.
If I'm visiting the United States Postal Service here, what local businesses or services can I explore nearby?
Nearby you can find services like JLR Tax and Accounting for financial needs, European Auto Works for automotive repairs, and Life Time gym for fitness activities.
How can nearby post office-related locations complement my visit to the United States Postal Service at 44715 Prentice Dr?
Nearby USPS Collection Point and other local post office sites may offer additional services such as package collection or extended storage, providing convenience for your mailing and shipping needs.