The UPS Store

Reviews

• BG

  Brittany Gittman

  Feb 27, 2026
  1.0
  I waited in a long line holding several large, heavy Amazon return boxes. When I got to the counter, I was told to use the self-service kiosk instead. The kiosk is not built for oversized or heavy packages, and it’s unreasonable to redirect customers after they’ve already waited in line — especially when the items clearly don’t fit or risk being damaged. This felt like a push to avoid helping at the counter rather than actual customer service. If self-serve is mandatory, make that clear before customers stand in line with bulky returns. Very disappointing experience.
• NL

  Nick Layton

  Feb 25, 2026
  1.0
  2/24/26 around 11:30am: I had a package I needed to ship. The lady at the counter was extremely rude. Didn’t respond when I spoke to her and just kept giving me nasty looks when I asked her questions. She handed my the little label print out they do and didn’t say anything so I kept standing there unsure of whether that was all, then she looks up at me and goes “that’s your receipt, you can leave” with an attitude. I told her to have a nice day and she didn’t even say it back. Insanely unprofessional! I don’t know her name but she had tattoos on her arms. This is not a one off incident either, over the last few months this place has gotten horrible, need to find new people with actual customer service skills that want to work.
• AS

  A S

  Feb 17, 2026
  1.0
  Where is the polite and knowledgeable staff in the reviews? Because they are never here when I need to ship something. They are so rude, slow, and unhelpful. I've been here multiple times but today I overheard one cashier with a nose piercing berate a woman for using the printer and two others talking badly about other customers, so I won't be back. Maybe if you hate people so much you shouldn't work in a people facing job? So immature and disrespectful!
• NW

  Nicole Woodyard

  Jan 30, 2026
  1.0
  I used this location for over 10 years and the quality, cleanliness, customer services, professionalism and overall environment has drastically declined . Today at 1015 the store was trashed with dolly carts and “Stuff” in the lobby and the smell of weed was suffocating… there were two employees in there that seemed lethargic and barely interested in providing customer service. I’ve been noticing this for the last few months and was hoping it was just due to the holiday rush, but today was just another day in the pattern of decline. It’s very unfortunate because this used to be a really good UPS store
• MK

  Melissa Kilgore

  Jan 10, 2026
  1.0
  The man behind the counter told me I had to hv a box for my item. I said it is in the original packaging. He said I had to hv box to put it in.

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