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The UPS Store #6567 in Clifton offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Colonnade At Union Mill Shopping Center, Braddock Road.
Overall, customers praised the staff for being friendly, helpful, and efficient, with many highlighting specific employees like Casey and AJ for their exceptional service.
Store Environment
The store is described as clean, organized, and welcoming, contributing to a positive customer experience.
Service Efficiency
Many reviews noted the quick service and minimal wait times, making it easy for customers to complete their shipping and return needs.
Mixed Experiences
While most feedback is positive, there were a few reports of unprofessional behavior and dissatisfaction with specific interactions, indicating some inconsistency in service quality.
CW
Charlotte Wright
Jan 16, 2026
5.0
This is hands down the best UPS Store in town. AJ, the owner, is incredibly kind, and the team is always quick, helpful, and responsive. I also really appreciate that they offer later hours than the other UPS Store nearby, it makes a huge difference. Highly recommend!
JR
Jack Ramsey
Jan 1, 2026
5.0
Had to get a number of documents notarized and mailed and the employees couldn't have been more helpful. Great place to do business.
CC
Charlie C
Dec 15, 2025
5.0
Friendly, helpful and efficient staff. Clean and cheerful store. Fast service.
FB
Farzan Baker
Oct 26, 2025
1.0
I came to UPS Store #6567 to drop off a prepaid return that originally arrived from another carrier in a plastic shipping bag. I repacked it exactly the same way, following the return instructions.
The associate told me UPS “does not accept plastic bags” and that it had to be placed inside a shipping box (which they had available for purchase). I simply asked why the packaging that was acceptable to ship the product to me was suddenly not acceptable to ship it back.
At that point, the owner (AJ) interrupted, raised his voice, and told me I was “not allowed to talk to his staff.” He refused to explain the policy or provide a business card when I requested one, and made inappropriate personal remarks that were completely unprofessional.
Instead of offering help or clarity, the owner escalated a simple question into confrontation. Very disappointing customer service experience from a business representing the UPS name.
KH
Kelly Hopkins
Sep 22, 2025
5.0
Representative Casey at the Clifton, VA location on Union Mill Road was so incredibly helpful! I made errors on 2 Amazon returns and she knew exactly how to correct them. She was friendly, professional, and knowledgeable. Give her a raise!!