United States Postal Service

2.2
108 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 10221 Krause Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
10221 Krause Rd, Chesterfield, VA
23832, United States

Hours

Reviews

2.2
108 reviews
5 stars
26
4 stars
6
3 stars
3
2 stars
3
1 star
70
  • EV
    Emily Vandersyde
    Dec 23, 2025
    1.0
    Employee lied straight to my face said I could come back to do something. I come back and another woman just kept repeating policy to me while I was visibly crying like some rude robot. 1 lied and 1 very rude. Happy holidays
  • FF
    Frances Williams (FREE)
    Dec 20, 2025
    4.0
    Busy but moved along Have patience and give them time.
  • DH
    Donny Harris
    Dec 12, 2025
    1.0
    Drivers are lazy and lie about package status. I've lived in my house for 22 years. Never a complaint until the last 6 months and now I've made 5. My driver started leaving Amazon packages ON TOP of the mailbox, or sitting under it. I live on a rural road, so this makes it easy for someone to steal. When I complained, the new driver said "he lives on a blind curve, I can't back out", Dispatch and Main USPS complaint dept determined that was a lie. To try to be helpful, I started parking my cars in such a way that they could come down the driveway and turn around without needing to back up, but nope they still lie about "reasons" why it could not be delivered. I currently have 2 packages with exceptions on them, one 3 days ago claiming there was "Animal Interference" (which is garbage, since I was outside and watched them drive by), and the other went out for delivery, and now is just "Awaiting Delivery" with an exception. No new dates provided even though when I talked to USPS they said it should have been delivered the next day. Trying to call the local branch, gets nowhere, the phone rings endlessly as they refuse to answer. At one point, I heard them pick up the phone just to hang it up right away rather than answer it. I get that Amazon using USPS for package delivery creates extra work, but it's your job, please do it.
  • TD
    Tyler Dean
    Dec 4, 2025
    1.0
    Immediately sent my package back to the sender, and I am unable to get a refund for this package… Thanks USPS, you have yet again shown why the government wants to get rid of you. Not even 2 hours after an “attempt at an invalid address” yet the only thing wrong was the zip code, you sent my package not even 2 hour hours later. It’s Thursday, in the middle of the day… not everyone sits around staring at packing tape like yourselves. Do better.
  • TT
    Tee
    Nov 4, 2025
    1.0
    I wish I could give no stars. I sat there with my daughter from 11:15 to 1:55 with the intention to complete her new passport. The black lady at the front said I was going to have to wait because I was a walk-in, and she asked for my daughter’s birth certificate. When I told her I didn’t have it, she said it’d be fine since I had the old passport. I waited for hours and then a white lady with a tattoo on her neck swung open the door and told me and my daughter that we could sit down if we wanted. I tried to explain to her that there wasn’t any space to sit, but she slammed the door on me. When it was finally my turn, she said that I needed a birth certificate since my daughter is thirteen, which I could’ve ran and got if I knew since my house is close.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.