The UPS Store

Reviews

• LL

  Lottie

  Feb 19, 2026
  5.0
  Whenever I come here, I always wait for the sweet girl named Benny. She's very helpful and caring. You don't see that in a lot of these kids today. Whatever she's getting paid, she deserves more
• JT

  James Taylor

  Jan 10, 2026
  2.0
  2 stars because they always have lines out the door, plenty of employees, but no one works the counter except one employee. Be prepared to wait!
• TM

  Tony Merluccio

  Jan 5, 2026
  4.0
  Good service and good staff
• SP

  Sean Pratt

  Jan 2, 2026
  5.0
  We stopped in to the store about an hour before closing, and the store was busy, to have a few documents notarized. The two associates were very patient and courteous even though they were extremely busy.
• ST

  Shruti Tawar

  Jan 2, 2026
  1.0
  I’ve been visiting this UPS location on and off for over a year and never had an issue until today. This store has two doors, and from my repeated visits, it has always appeared that people line up based on the door they enter from. Today, when I walked in carrying two mid boxes, there was no visible line on my side, while there was a long line on the other side. To be clear: I was not trying to skip anyone. I was consciously and politely letting people from the other side go ahead of me, anyone who appeared to be there before me. I stepped aside intentionally and waited. Despite this, a woman standing in the other line made a sarcastic and humiliating comment toward me, which felt completely unnecessary and disrespectful. What bothered me most was that an employee nearby did not step in to clarify or stop the situation. Later, when I approached the counter before that lady intensionally as she made comment, the employee refused to serve me, saying I was “not following the line.” If there is meant to be one single line for the entire store, that needs to be clearly communicated—especially when the layout strongly suggests otherwise and when no staff member corrected me earlier. What made this experience upsetting: • I was being polite and giving others priority, not cutting • A customer was allowed to make insulting remarks without intervention • The employee enforced the rule only after the situation escalated • No effort was made to clarify or handle the situation respectfully Policies are important, but clarity, fairness, and basic respect matter just as much. This could have been handled calmly and professionally instead of making a regular customer feel embarrassed and singled out. I hope management improves staff communication and ensures employees step in when situations like this arise.

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