The UPS Store

Reviews

• JT

  James Taylor

  2 days ago
  2.0
  2 stars because they always have lines out the door, plenty of employees, but no one works the counter except one employee. Be prepared to wait!
• SP

  Sean Pratt

  Jan 2, 2026
  5.0
  We stopped in to the store about an hour before closing, and the store was busy, to have a few documents notarized. The two associates were very patient and courteous even though they were extremely busy.
• ST

  Shruti Tawar

  Jan 2, 2026
  1.0
  I’ve been visiting this UPS location on and off for over a year and never had an issue until today. This store has two doors, and from my repeated visits, it has always appeared that people line up based on the door they enter from. Today, when I walked in carrying two mid boxes, there was no visible line on my side, while there was a long line on the other side. To be clear: I was not trying to skip anyone. I was consciously and politely letting people from the other side go ahead of me, anyone who appeared to be there before me. I stepped aside intentionally and waited. Despite this, a woman standing in the other line made a sarcastic and humiliating comment toward me, which felt completely unnecessary and disrespectful. What bothered me most was that an employee nearby did not step in to clarify or stop the situation. Later, when I approached the counter before that lady intensionally as she made comment, the employee refused to serve me, saying I was “not following the line.” If there is meant to be one single line for the entire store, that needs to be clearly communicated—especially when the layout strongly suggests otherwise and when no staff member corrected me earlier. What made this experience upsetting: • I was being polite and giving others priority, not cutting • A customer was allowed to make insulting remarks without intervention • The employee enforced the rule only after the situation escalated • No effort was made to clarify or handle the situation respectfully Policies are important, but clarity, fairness, and basic respect matter just as much. This could have been handled calmly and professionally instead of making a regular customer feel embarrassed and singled out. I hope management improves staff communication and ensures employees step in when situations like this arise.
• ZH

  Zonia Hunter

  Dec 23, 2025
  5.0
  They were fast efficient and friendly! I visited the store to send a package on December 21st not expecting it to make it to it's destination before Christmas and it made it by December 23rd!
• JP

  Jonathan Peachey

  Dec 18, 2025
  1.0
  Incredibly disappointing service from this location. I sent a package internationally and due to their mistake it was delayed by nearly three weeks till it got to its destination. And when I called about what they could do to make it right because I paid $240 to have it there by a certain date, their response was "well we would have to get credited first before we could do anything for you." They and UPS, the corporation don't seem to be on the same page for policy, they'll tell you one thing and UPS Corporate will tell you something different. I strive to be someone that is understanding of mistakes and company policies and to be reasonable, however they refused to own up to the mistake they made, refused to do anything about it, and have not been helpful in getting any resolution to this. I understand my case is different than most, but when a store location only cares about themselves and not the customer it should a big red flag to all that go there. Earlier this year I had a package that I dropped off here and it never got returned to Amazon and I never got my refund from Amazon, did they steal it? I'll never know, but what I know is that I will avoid this specific location from now on and that YOU should too!

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